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- Tasks: Lead and inspire teams to enhance customer experience and drive business growth.
- Company: Dynamic product-led company with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of customer service.
- Why this job: Be a key player in transforming customer experiences and driving success in a growing business.
- Qualifications: Experience in manufacturing or logistics with strong leadership skills.
- Other info: Exciting opportunity for career advancement in a fast-paced environment.
The predicted salary is between 43200 - 72000 ÂŁ per year.
We seek an inspirational senior leader who can take a team on a journey from good to great. Reporting to the MD of a product‑led, £150‑200m turnover business, you will lead the end‑to‑end customer and consumer‑experience teams across customer service, sales order processing, product training, quality, technical support, logistics and supply chain. Due to product innovation, the business is expecting an exciting journey of growth, making the customer experience critical to its success.
Responsibilities:
- Lead and inspire the customer‑experience organization, setting strategy and driving execution day‑to‑day.
- Manage change effectively, guiding teams through the change curve with a proven track record.
- Collaborate with cross‑functional leaders to ensure seamless integration across customer service, sales, product training, quality, technical, logistics and supply chain functions.
- Deliver measurable improvements in customer satisfaction, operational efficiency and cost effectiveness.
Qualifications:
- Sector experience in manufacturing or logistics, with a focus on high‑volume consumer‑product operations.
- Strong leadership background; senior manager or head‑level experience, with the ability to step into a first director‑level role.
- Demonstrated ability to set strategy, build execution capabilities and drive business growth.
Location: New Milton, England, United Kingdom
Director of Customer Service employer: SJS Recruitment
Contact Detail:
SJS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Customer Service
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for a Director of Customer Service role. Personal recommendations can make all the difference, so don’t be shy about asking for introductions.
✨Tip Number 2
Prepare for interviews by researching the company’s customer service strategies and recent innovations. Show them you’re not just a fit for the role, but that you’re genuinely excited about their journey and how you can contribute to their growth.
✨Tip Number 3
Practice your leadership stories! Be ready to share specific examples of how you've led teams through change and improved customer satisfaction. This is your chance to shine and show them you have what it takes to inspire and drive results.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you stand out, and applying directly shows your enthusiasm for the role. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Director of Customer Service
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired teams and driven change in previous roles. Use specific examples that demonstrate your ability to lead a customer experience organisation.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the job description. We’re looking for someone who understands the nuances of customer service in manufacturing or logistics, so make sure to showcase relevant experience.
Quantify Your Achievements: Numbers speak volumes! When discussing your past successes, include measurable outcomes like improvements in customer satisfaction or operational efficiency. This helps us see the impact you’ve made in previous roles and how you can contribute to our growth.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows us you’re genuinely interested in joining our team!
How to prepare for a job interview at SJS Recruitment
✨Know Your Stuff
Make sure you understand the ins and outs of customer service, especially in manufacturing or logistics. Brush up on key metrics like customer satisfaction and operational efficiency, as these will likely come up during your chat.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience. Think about times when you've inspired a team or managed change effectively. Be ready to discuss how you can take a good team to greatness!
✨Collaborate Like a Pro
Since this role involves working with cross-functional teams, be prepared to talk about your collaboration skills. Share specific instances where you’ve worked with other departments to achieve a common goal.
✨Emphasise Growth Mindset
With the company expecting growth, it’s crucial to convey your ability to drive business growth. Discuss strategies you've implemented in the past that led to measurable improvements in customer experience and operational success.
