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- Tasks: Lead customer experience teams and drive change for exceptional service.
- Company: Dynamic manufacturing business with a focus on growth and innovation.
- Benefits: Attractive salary package and opportunities for career advancement.
- Why this job: Be a key player in transforming customer service and making a real impact.
- Qualifications: Proven leadership in customer service and change management.
- Other info: Exciting growth journey with a chance to step into a Director role.
The predicted salary is between 43200 - 72000 £ per year.
The information below covers the role requirements, expected candidate experience, and accompanying qualifications.
Location – Hampshire
£- package to attract the best
Roles like this are few and far between. We seek an inspirational senior leader who can take a team on a journey from good to great.
Reporting to the MD of this product led, £(Apply online only)m t/o business, you will lead the end to end customer and consumer experience teams across customer service, sales order processing, product training, quality, technical and logistics and supply chain.
Due to product innovation the business is expecting to go on an exciting journey of growth, therefore the customer experience they provide will be critical to the success of the organisation.
You’ll be a skilled change manager, with a proven track record of taking a team on the change curve. The role could suit a Head of or Senior Manager candidate seeking to gain their first experience at Director level.
The business in question seeks someone who will not only set the strategy but will then enjoy the execution element of the role, making things happen day to day.
Sector experience is important - manufacturing, logistics - experience of making high volume numbers of consumer products is key.
Due to the volume of applications, we can only respond to successful candidates. Therefore, if we do not make contact within 5 working days this means your application was not successful. We are more than happy to discuss why if you would like to contact us.
Customer Service Director employer: SJS Recruitment
Contact Detail:
SJS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Director role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and values. Tailor your responses to show how your leadership style aligns with their vision. Remember, they want someone who can take their team from good to great!
✨Tip Number 3
Showcase your change management skills! Be ready to discuss specific examples of how you've successfully led teams through transitions. This is key for a role that requires taking a team on a journey of growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we’re always looking for passionate candidates who are ready to make things happen day to day.
We think you need these skills to ace Customer Service Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Service Director. Highlight your experience in leading teams and managing change, especially in sectors like manufacturing and logistics. We want to see how you can take a team from good to great!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us about your journey as a leader and how you’ve successfully executed strategies in previous roles. Make it personal and engaging – we love to see your passion for customer experience!
Showcase Relevant Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve improved customer service or driven growth in past positions. We’re looking for someone who can make things happen day to day.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SJS Recruitment
✨Know Your Stuff
Before the interview, dive deep into the company’s background, especially their products and customer service approach. Understand their market position and recent innovations. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a potential Customer Service Director, be ready to discuss your previous experiences in leading teams through change. Prepare specific examples that highlight your ability to inspire and manage a team effectively, especially during challenging times.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and decision-making process. Think of situations where you successfully improved customer experience or handled a crisis, and be ready to explain your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the company's vision for customer service and how they measure success. This shows that you’re not just interested in the role, but also in contributing to the company’s growth.
