At a Glance
- Tasks: Deliver exceptional customer service and resolve issues with professionalism and empathy.
- Company: Join a fast-growing, ambitious business with exciting expansion plans.
- Benefits: Competitive salary, supportive team, and opportunities for personal growth.
- Other info: Dynamic, fast-paced environment with excellent career progression opportunities.
- Why this job: Make a real difference in customer experiences and be valued for your ideas.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 25185 - 28500 £ per year.
Senior Customer Service Advisor Stafford 30,000 - 40,000 The Role Are you passionate about delivering outstanding customer service and turning every customer interaction into a positive experience?
We re recruiting for a Senior Customer Service Advisor to join a fast-growing, ambitious business with exciting expansion plans over the coming years.
This is an excellent opportunity to become part of a supportive team where your ideas are valued, your contribution makes a real difference, and you ll play a key role in delivering an exceptional customer experience.
This is a varied and fast-paced position where you ll support customers throughout their journey, handling everything from order updates and enquiries to resolving more complex issues with professionalism, empathy and confidence.
What will you be doing? * Managing inbound customer calls and emails, providing timely and professional support. * Keeping customers updated throughout their journey with proactive communication. * Providing accurate order updates and responding to customer enquiries. * Handling complaints from initial contact through to resolution, ensuring the best possible outcome for both the customer and the business. * Processing refunds and goodwill gestures in line with company procedures. * Logging customer interactions, service requests and aftercare act...
Senior Customer Service Advisor employer: SJR Partners
SJR Partners is an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation in the East Midlands. With a strong focus on employee growth, we provide ample opportunities for professional development and career advancement, ensuring our team members thrive while delivering impactful infrastructure projects. Join us to be part of a supportive environment where your expertise in quantity surveying will be valued and rewarded.
