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For Companies At a Glance
- Tasks: Lead and support a dynamic team to deliver exceptional customer service and operational excellence.
- Company: Join a forward-thinking company focused on growth and customer satisfaction.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Why this job: Make a real impact by enhancing customer relationships and driving team success.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Exciting opportunity for growth in a collaborative and innovative setting.
The predicted salary is between 34000 - 48000 £ per year.
The Sales Supervisor supports the Sales Manager/Sales VP by managing day-to-day activities of the Coordinator/CSRs, ensuring strong execution of order management, exceptional customer service, and continuous adherence to operational standards. This role acts as the first point of escalation for the CSR team and helps reinforce consistent service quality, enabling Sales Manager/Sales VP to focus on strategic customer engagement and revenue growth.
The Supervisor contributes to broader commercial objectives by supporting customer relationship excellence, operational efficiency, and cross-functional alignment.
What will you be doing?
- Provide daily direction and guidance to Coordinator/CSRs, ensuring workloads are balanced and priorities clear.
- Support training, onboarding, and ongoing development of new and existing team members.
- Monitor performance in real time, coaching individuals to improve accuracy, service quality, and productivity.
- Serve as the initial escalation point for team queries, customer issues, and procedural challenges.
- Oversee daily order processing accuracy, timely fulfilment, and adherence to service standards.
- Validate pricing, documentation, and data accuracy before escalation to Sales Supervisors.
- Ensure compliance with internal processes, quality standards, and industry requirements.
- Support continuous improvement initiatives by identifying inefficiencies and proposing solutions.
- Aid in maintaining strong customer relationships by supporting reliable service delivery and issue resolution.
- Assist Sales Manager/Sales VP with customer-facing initiatives where required.
- Contribute to customer KPIs through consistent service execution and improved order accuracy.
- Support “Land and Expand” objectives by ensuring operational excellence that enhances customer satisfaction and retention.
- Define data – Part number, usage, cost and sell price to support renewal requests.
What will you bring to the party?
- Ability to motivate, guide, and support team members.
- Leads by example with professionalism, integrity, and a positive attitude.
- Encourages accountability, collaboration, and continuous improvement.
- Strong understanding of customer needs, order requirements, and service expectations.
- Committed to delivering reliable, accurate, value-driven service.
- Clear, structured, and empathetic communication.
- Ability to deliver tough messages constructively and set expectations appropriately.
- Strong ability to work across teams and engage stakeholders.
- Analytical and resourceful in resolving operational issues.
- Uses data and process knowledge to identify root causes and propose solutions.
Sales Supervisor in Brentwood employer: SJR Partners
Contact Detail:
SJR Partners Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Supervisor in Brentwood
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Sales Supervisor role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to team management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience and how you can motivate and guide a team.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific examples where you’ve improved operational efficiency or resolved customer issues. We want to see how you can contribute to the ‘Land and Expand’ objectives and enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform. Let’s get you that Sales Supervisor position!
We think you need these skills to ace Sales Supervisor in Brentwood
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Sales Supervisor role. Highlight your experience in managing teams, customer service excellence, and any relevant achievements that align with the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for sales and leadership. Mention specific examples of how you've motivated teams or improved service quality in previous roles.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use bullet points to clearly outline how your abilities in coaching, operational efficiency, and customer relationship management make you the perfect fit for our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SJR Partners
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Supervisor role. Familiarise yourself with the key responsibilities like managing the CSR team and ensuring operational standards. This will help you demonstrate how your skills align with their needs.
✨Showcase Your Leadership Skills
Since this role involves motivating and guiding team members, be ready to share examples of how you've successfully led a team in the past. Highlight your ability to coach individuals and improve service quality, as this will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially regarding customer issues or team challenges. Think of specific situations where you identified inefficiencies and proposed solutions, as this will showcase your analytical skills and resourcefulness.
✨Communicate Clearly and Empathetically
Effective communication is key in this role. Practice articulating your thoughts clearly and empathetically, especially when discussing tough messages or setting expectations. This will demonstrate your understanding of customer needs and your commitment to delivering value-driven service.
