Deputy Head of Operations (Complex Care)
Deputy Head of Operations (Complex Care)

Deputy Head of Operations (Complex Care)

Full-Time 36000 - 60000 ÂŁ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead and innovate in delivering exceptional care services for autistic individuals.
  • Company: Values-driven organisation focused on compassion, respect, and hospitality.
  • Benefits: 33 days annual leave, health cash plan, and excellent training opportunities.
  • Why this job: Make a real difference in the lives of those with complex needs.
  • Qualifications: Experienced leader with knowledge of autism and strong communication skills.
  • Other info: Flexible role with opportunities for travel and professional growth.

The predicted salary is between 36000 - 60000 ÂŁ per year.

Are you an inspiring leader with a passion for delivering exceptional, person‑centered services? Do you thrive in a values‑driven organisation where compassion, respect and hospitality are at the heart of everything you do? Do you have a proven track record of transforming lives of autistic people? If so you may be the person we need to speak to.

We’re looking for a Deputy Head of Operations (Complex Care) to help shape, strengthen and grow our complex care services nationally. Supporting the Head of Operations, you’ll play a pivotal role in ensuring our services not only meet but exceed contractual, regulatory and quality expectations and most importantly, enable the people we support to live meaningful, fulfilled lives.

We’re looking for someone who is:

  • An experienced operational leader who is innovative and has a conceptual understanding of autism.
  • Skilled in managing multi‑site services and navigating regulatory requirements.
  • Passionate about positive behaviour support, autism, mental health and complex needs.
  • Knowledgeable in RRN standards, PBS competencies and best practice frameworks.
  • Financially astute, confident in budget management and service sustainability.
  • An excellent communicator and relationship‑builder.
  • Calm, confident and able to make sound decisions in challenging situations.
  • Values‑driven, committed and motivated to make a real difference.

You’ll also be flexible, able to travel, participate in the on‑call rota and work occasional unsocial hours when needed.

Benefits and Rewards:

  • Annual leave entitlement of 33 days (pro-rata) including bank and public holidays.
  • Employee Assistance Programme.
  • Auto Enrolment Pension Scheme.
  • Health Cash Plan.
  • Bike to Work Scheme.
  • We are an equal opportunities employer.
  • Excellent training and development opportunities.

Deputy Head of Operations (Complex Care) employer: SJOG Hospitaller Services

Join a values-driven organisation that prioritises compassion, respect, and hospitality in delivering exceptional, person-centred services. As the Deputy Head of Operations (Complex Care), you will benefit from a supportive work culture that fosters employee growth through excellent training opportunities and a commitment to making a real difference in the lives of autistic individuals. With generous annual leave, a health cash plan, and a bike to work scheme, this role offers not just a job, but a meaningful career in a rewarding environment.
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Contact Detail:

SJOG Hospitaller Services Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Deputy Head of Operations (Complex Care)

✨Tip Number 1

Network like a pro! Reach out to people in the industry, attend relevant events, and connect with professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Deputy Head of Operations role.

✨Tip Number 2

Prepare for interviews by researching the organisation’s values and services. We want you to showcase your passion for person-centred care and your understanding of autism. Tailor your responses to reflect how you can contribute to their mission.

✨Tip Number 3

Practice your leadership stories! Be ready to share examples of how you've transformed lives and managed multi-site services. We believe that demonstrating your experience in real-life scenarios will set you apart from other candidates.

✨Tip Number 4

Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you that interview!

We think you need these skills to ace Deputy Head of Operations (Complex Care)

Leadership Skills
Person-Centered Service Delivery
Understanding of Autism
Multi-Site Service Management
Regulatory Compliance
Positive Behaviour Support (PBS)
Mental Health Knowledge
Complex Needs Expertise
Financial Management
Budget Management
Excellent Communication Skills
Relationship Building
Decision-Making Skills
Values-Driven Approach
Flexibility and Adaptability

Some tips for your application 🫡

Show Your Passion: Make sure to express your passion for delivering exceptional, person-centred services in your application. We want to see how your values align with ours, so don’t hold back on sharing your experiences that highlight your commitment to compassion and respect.

Highlight Relevant Experience: When detailing your experience, focus on your track record of transforming lives, especially for autistic individuals. We’re looking for specific examples that showcase your operational leadership and innovative approaches in complex care settings.

Be Clear and Concise: Keep your application clear and to the point. Use straightforward language to describe your skills in managing multi-site services and navigating regulatory requirements. We appreciate a well-structured application that’s easy to read!

Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our values-driven organisation right from the start.

How to prepare for a job interview at SJOG Hospitaller Services

✨Know Your Values

Before the interview, take some time to reflect on the values that resonate with you and how they align with the organisation's mission. Be ready to share specific examples of how you've demonstrated compassion, respect, and hospitality in your previous roles.

✨Showcase Your Experience

Prepare to discuss your track record in transforming lives, particularly for autistic individuals. Have concrete examples ready that highlight your innovative approaches and successful outcomes in managing complex care services.

✨Understand Regulatory Requirements

Brush up on the relevant regulatory standards and best practice frameworks, such as RRN standards and PBS competencies. Being able to speak knowledgeably about these will show that you're not only experienced but also committed to maintaining high-quality services.

✨Demonstrate Decision-Making Skills

Think of scenarios where you've had to make tough decisions under pressure. Be prepared to discuss these situations during the interview, focusing on your calmness and confidence in navigating challenges while ensuring the well-being of those you support.

Deputy Head of Operations (Complex Care)
SJOG Hospitaller Services

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