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- Tasks: Build and manage broker relationships to drive new business growth.
- Company: Join SJL Insurance, a dynamic player in the insurance industry.
- Benefits: Gain valuable industry expertise and develop your professional skills.
- Other info: Opportunity for ongoing professional development and career advancement.
- Why this job: Make an impact in a fast-paced environment while learning about financial lines.
- Qualifications: Sales or customer service experience is a plus; strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
SJL Insurance is seeking a Telephone Account Manager to join its Broker Development team. Previous insurance experience is desirable but not essential. This is an exciting opportunity to join a dynamic Business Development environment, supporting the continued growth of our broker relationships. The role offers excellent exposure to financial lines and the chance to build strong market knowledge and develop valuable industry expertise.
As a Telephone Account Manager, You Will:
- Proactively build, develop, and manage broker relationships to promote SJL’s proposition and generate new business in line with agreed targets.
- Drive growth in new business enquiries across the broker panel.
- Utilise strong telephone-based relationship management skills to clearly communicate SJL’s offering and align it to clients’ needs.
- Maintain accurate and up-to-date records within the SJL Broker CRM system, capturing key data and insights across a range of metrics.
- Support the Broker Development Manager in identifying and developing growth opportunities within the existing broker panel.
- Re-engage dormant brokers to increase lead generation and expand SJL’s reach across the UK.
Essential Experience & Attributes:
- Proven ability to manage and liaise with brokers across multiple stages and tasks simultaneously.
- Strong team player with confidence to work independently when required.
- Proficient in Microsoft Office (Word, Excel) and quick to learn new systems and technologies.
- Excellent verbal communication skills, with the ability to engage effectively with businesses over the phone.
- Self‑motivated, proactive, and enthusiastic, with a collaborative approach to work.
- Demonstrable experience in sales and/or customer service environments.
- High level of attention to detail, with strong written and verbal accuracy and organisational skills.
- Effective workload management, with ability to prioritise tasks and meet deadlines consistently.
- Strong written communication skills, including the ability to produce clear and professional letters, emails, and reports.
- Confident communicator across multiple channels, including telephone, written correspondence, and face‑to‑face interaction.
- Solid understanding of a broad range of insurance products and current market conditions.
- Working knowledge of FCA regulations, as well as GDPR and IDD requirements.
- Familiarity with internal IT systems and insurance quotation platforms.
- Commitment to ongoing professional development and continuous learning.
Telephone Account Manager in Worcester employer: SJL Insurance Services
Contact Detail:
SJL Insurance Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Account Manager in Worcester
✨Tip Number 1
Get to know the company inside out! Research SJL Insurance and understand their values, products, and market position. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your phone skills! Since this role is all about building relationships over the phone, grab a friend or family member and do some mock calls. Focus on being clear, confident, and engaging – it’ll make a world of difference!
✨Tip Number 3
Network like a pro! Use LinkedIn to connect with current employees at SJL Insurance. Ask them about their experiences and any tips they might have for you. It’s a great way to get insider info and make a good impression.
✨Tip Number 4
Don’t forget to follow up! After any conversation or interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Telephone Account Manager in Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Telephone Account Manager role. Highlight any relevant experience, even if it’s not directly in insurance, and show us how your skills align with what we’re looking for.
Show Off Your Communication Skills: Since this role involves a lot of telephone-based relationship management, let your written communication shine! Use clear, professional language in your application to demonstrate your ability to engage effectively over the phone.
Be Proactive and Enthusiastic: We love candidates who show initiative! In your application, express your enthusiasm for the role and the insurance industry. Share examples of how you’ve taken proactive steps in previous roles to drive growth or improve relationships.
Keep It Organised: Make sure your application is well-structured and easy to read. Use bullet points where necessary and keep your information concise. This will reflect your attention to detail and organisational skills, which are key for the Telephone Account Manager position.
How to prepare for a job interview at SJL Insurance Services
✨Know Your Insurance Basics
Even if you don't have extensive insurance experience, brush up on the basics. Familiarise yourself with common insurance products and current market conditions. This will help you engage confidently with interviewers and demonstrate your commitment to learning.
✨Showcase Your Communication Skills
As a Telephone Account Manager, strong verbal communication is key. Practice articulating your thoughts clearly and concisely. Consider role-playing common scenarios where you might need to explain SJL’s offerings or handle objections from brokers.
✨Demonstrate Relationship Management
Prepare examples of how you've successfully built and maintained relationships in previous roles. Highlight your ability to manage multiple tasks and broker interactions simultaneously, as this will resonate well with the team at SJL Insurance.
✨Be Ready to Discuss CRM Systems
Familiarise yourself with CRM systems and be prepared to discuss how you’ve used them in the past. If you don’t have direct experience, mention your proficiency with Microsoft Office and your quick learning ability, which will reassure them of your adaptability.