At a Glance
- Tasks: Lead and develop regional operations in a fast-paced facilities management environment.
- Company: Dynamic company focused on client satisfaction and business growth.
- Benefits: Competitive salary, leadership opportunities, and the chance to make a real impact.
- Other info: Ideal for confident leaders ready to influence and inspire in a thriving sector.
- Why this job: Take ownership of a region and drive commercial success while leading engaged teams.
- Qualifications: Experience in managing client accounts and operational teams across multiple locations.
The predicted salary is between 60000 - 80000 £ per year.
My client is seeking an experienced and commercially astute General Manager to lead and develop a regional operation within a fast-paced facilities management and building services environment. This is a senior leadership role requiring a proven operational leader who can take full ownership of a region, driving client satisfaction, commercial performance, team development and business growth. The successful candidate will be comfortable managing key client relationships, leading multi-site operations and operating with the mindset of a business owner. Whilst a technical or trade background is advantageous, this role is primarily focused on operational leadership, commercial management and client engagement rather than hands-on technical delivery.
Key Responsibilities
- Lead and manage regional operations, ensuring high standards of service delivery across multiple client sites.
- Take ownership of regional performance, including full profit and loss accountability.
- Develop and maintain strong relationships with senior client stakeholders.
- Drive commercial growth through account development, retention and identification of new opportunities.
- Lead, motivate and develop operational teams, ensuring high levels of engagement and performance.
- Monitor and improve service delivery, operational efficiency and contractual compliance.
- Deliver strategic business objectives while maintaining exceptional customer satisfaction.
- Manage performance against key operational and financial targets.
- Ensure health, safety and quality standards are consistently achieved.
About You
We are looking for a confident and commercially minded leader who can successfully manage a region as if it were their own business. You will have:
- Experience managing significant client accounts or portfolios.
- Demonstrable profit and loss responsibility.
- A track record of leading operational teams across multiple locations.
- Strong experience building and maintaining senior-level client relationships.
- Proven success in driving growth, retention and commercial performance.
- Experience managing ongoing service delivery contracts rather than individual projects.
- Excellent leadership, communication and stakeholder management skills.
- The ability to influence, challenge and inspire both clients and internal teams.
The successful candidate will have experience within Facilities Management (FM), Mechanical & Electrical (M&E) Services or Building Services sectors. A trade background in electrical, mechanical, plumbing, joinery or a related discipline would be beneficial but is not essential. You will be able to confidently walk into a client meeting, own the relationship, lead and develop teams, manage operational and commercial performance, and deliver outstanding service while driving sustainable business growth. If you are a commercially focused operational leader looking for an opportunity to take ownership and make a significant impact, we would love to hear from you.
General Manager in Colwyn Bay employer: SJC Partners
Join a dynamic and forward-thinking facilities management company that prioritises employee development and fosters a collaborative work culture. As a General Manager, you will benefit from a supportive environment that encourages innovation and growth, with opportunities to lead multi-site operations and build strong client relationships. Located in a vibrant region, this role offers the chance to make a meaningful impact while enjoying competitive benefits and a commitment to health and safety standards.
