At a Glance
- Tasks: Lead a team, engage customers, and drive sales at a premium hair kiosk.
- Company: Join a trendy hair and beauty brand in Westfield London.
- Benefits: Earn £3,750/month plus uncapped commission and performance bonuses.
- Other info: Flexible hours, dynamic environment, and great career growth opportunities.
- Why this job: Be a part of an exciting brand and make a real impact on customer experiences.
- Qualifications: Experience in retail leadership and a passion for beauty and haircare.
The predicted salary is between 45000 - 60000 £ per year.
Join the Launch Team for a Premium Hair & Beauty Brand at Westfield London, Shepherd's Bush.
Location: Westfield London, Shepherd's Bush (Premium Retail Kiosk)
Engagement: Self-Employed Contractor Agreement
Project Duration: Initial 12-Month Project
Expected Commitment: Approximately 40 hours per week across retail trading hours, including weekends.
Earnings: £3,750 per month + Uncapped Commission + Performance Bonuses
Realistic OTE: £4,500–£5,000+ per month
We are looking for an experienced, confident and commercially driven Lead Brand Ambassador & Retail Team Leader to take ownership of delivering an exceptional customer experience from our premium retail kiosk. This is a hands-on leadership role where the majority of your time will be spent engaging customers, demonstrating products and driving sales, while also leading, coaching and supporting a small team of Brand Ambassadors.
Key Responsibilities:
- Sales & Customer Experience: Lead by example through proactive customer engagement and exceptional customer service. Deliver engaging live demonstrations of premium hair styling tools and complementary haircare products. Recommend products based on individual customer needs, hair type and styling goals. Drive daily, weekly and monthly sales targets through proactive selling. Confidently explain product features, benefits and safe usage. Process customer sales and maintain an outstanding retail experience.
- Team Leadership & Development: Support, coach and inspire the Brand Ambassador team through positive leadership. Deliver onboarding and product training for new team members. Provide ongoing coaching and performance feedback. Foster a positive, professional and high-performing team culture. Monitor attendance, punctuality and presentation standards.
- Retail Operations: Oversee the day-to-day operation of the retail kiosk. Ensure excellent visual merchandising standards are maintained. Keep the kiosk clean, organised and fully stocked. Monitor stock levels and communicate replenishment requirements.
- Reporting & Administration: Record and report daily, weekly and monthly sales figures. Monitor individual and team performance against KPIs. Prepare sales and operational reports for management. Collect customer feedback and market insights.
About You:
- A confident and inspiring leader who enjoys developing others.
- Passionate about beauty, haircare and premium customer experiences.
- Commercially minded with a proven ability to drive sales performance.
- Highly organised and comfortable managing operational responsibilities.
- Naturally confident approaching and engaging customers.
- Professional, approachable and solution-focused.
- Positive, energetic and self-motivated.
- Comfortable working in a fast-paced retail environment.
- Flexible to work retail hours, including weekends and public holidays.
Essential Requirements:
- Previous experience in a Team Leader, Supervisor or Retail Management position.
- Strong retail sales experience within a customer-facing environment.
- Experience coaching, mentoring or managing retail teams.
- Excellent communication and leadership skills.
- Experience working towards sales targets and KPIs.
- Confidence using Microsoft Excel or similar software to record and report sales performance.
- Personal experience using hair styling tools such as straighteners, curlers, hair dryers or multi-stylers.
Lead Brand Ambassador (w/ hairstyling experience) in London employer: SJ9 Events
Join a dynamic and innovative team at our premium hair and beauty brand located in the bustling Westfield London, Shepherd's Bush. As a Lead Brand Ambassador, you'll enjoy a vibrant work culture that prioritises exceptional customer experiences and personal development, with uncapped commission and performance bonuses enhancing your earning potential. We foster a supportive environment where you can lead a passionate team, engage directly with customers, and grow your skills in a fast-paced retail setting, making this an exciting opportunity for those who thrive on creativity and leadership.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Brand Ambassador (w/ hairstyling experience) in London
✨Get Yourself Out There!
In the retail game, visibility is everything! Make sure you’re out and about in your local area, visiting shops, and chatting with managers. Many retail gigs come through word-of-mouth, so don’t be shy—hand out your CV and let them know you're available for freelance work.
✨Leverage Social Media
Utilise platforms like Instagram and Facebook to showcase your retail skills. Share posts of your work and connect with local businesses or pop-up events. The more people see you hustling, the more likely they’ll consider you for freelance gigs when they need an extra hand.
✨Join Retail Freelancing Platforms
There are specific platforms catering to freelance opportunities in retail. Get onto sites like Fiverr or Upwork, and create a profile that highlights your skills in merchandising, customer service, or whatever specialty you hold. This is a smart way to connect with various brands looking for freelancers.
✨Networking Events Are Your Best Friend
Attend retail industry fairs and local business networking events. These gatherings are great for making connections and finding out about freelance opportunities before they're advertised. Plus, people love to hear about what you can bring to the table—that’s your chance to shine!
We think you need these skills to ace Lead Brand Ambassador (w/ hairstyling experience) in London
Some tips for your application 🫡
Show Off Your Retail Experience:Retail's all about customer interaction, so make sure your CV showcases your experience in engaging with customers. Highlight any sales achievements or customer service roles you've held, as this will show SJ9 Events that you're a great fit for the team.
Tailor Your Portfolio to Retail:As a freelancer in retail, having a portfolio can set you apart. Include examples of previous projects or campaigns you've worked on, especially if they show your creativity in product displays, merchandising, or social media marketing. This gives us a clear insight into what you can bring to the table.
Be Clear About Your Availability:Since this is a freelance gig, it’s super important to state your availability right off the bat. Let SJ9 Events know when you can start and what your working hours might look like. This'll help them see how you fit into their schedule without any back and forth.
Convey Your Passion for Retail:In your cover letter, don’t shy away from sharing why you love retail! Show SJ9 Events your enthusiasm for the industry and any trends you've noticed. This personal touch can make your application stand out and demonstrate your commitment to the retail environment.
How to prepare for a job interview at SJ9 Events
✨Show Off Your Selling Skills
In retail, it's all about how well you can sell. Be prepared to demonstrate your selling techniques during the interview—whether that’s role-playing a sale or discussing past experiences where your approach led to a successful transaction. We want to hear about how you engage customers and close deals!
✨Bring Your Portfolio to Life
As a freelancer, your portfolio is your best friend. Showcase successful projects, client testimonials, or examples of your work that align with the specific retail role at SJ9 Events. Make sure you can articulate your thought process and what made these projects successful to persuade them you're the right fit for the role.
✨Understand Current Retail Trends
Stay updated on the latest trends in retail, like sustainability or e-commerce growth. It’s crucial to show that you’re not only aware of these changes but also ready to adapt. We might ask how you can apply these trends to a freelance project and contribute to SJ9 Events’s growth.
✨Client Relationship Focus
Freelance work often means you’ll deal with diverse clients, so emphasise your ability to build rapport and maintain relationships. Prepare anecdotes about how you’ve managed client expectations, resolved conflicts, or fostered loyalty. Strong interpersonal skills will set you apart in the competitive retail landscape!
