At a Glance
- Tasks: Lead a team, engage customers, and drive sales at a premium hair and beauty kiosk.
- Company: Join a dynamic premium hair and beauty brand in Westfield London.
- Benefits: Earn £3,750/month plus uncapped commission and performance bonuses.
- Other info: Flexible hours, vibrant environment, and opportunities for personal growth.
- Why this job: Be a key player in delivering exceptional customer experiences and leading a passionate team.
- Qualifications: Experience in retail leadership and a passion for hair and beauty required.
The predicted salary is between 45000 - 60000 £ per year.
Join the Launch Team Premium Hair & Beauty Brand at Westfield London, Shepherd's Bush as a Lead Brand Ambassador & Retail Team Leader.
Start Date: 23rd July (Training 20th July)
Location: Westfield London, Shepherd's Bush (Premium Retail Kiosk)
Engagement: Self-Employed Contractor Agreement
Project Duration: Initial 12-Month Project
Expected Commitment: Approximately 40 hours per week across retail trading hours, including weekends.
Earnings: £3,750 per month + Uncapped Commission + Performance Bonuses
Realistic OTE: £4,500–£5,000+ per month
We are looking for an experienced, confident and commercially driven Lead Brand Ambassador & Retail Team Leader to take ownership of delivering an exceptional customer experience from our premium retail kiosk. This is a hands-on leadership role where the majority of your time will be spent engaging customers, demonstrating products and driving sales, while also leading, coaching and supporting a small team of Brand Ambassadors.
Key Responsibilities
- Sales & Customer Experience
- Lead by example through proactive customer engagement and exceptional customer service.
- Deliver engaging live demonstrations of premium hair styling tools and complementary haircare products.
- Recommend products based on individual customer needs, hair type and styling goals.
- Drive daily, weekly and monthly sales targets through proactive selling.
- Confidently explain product features, benefits and safe usage.
- Process customer sales and maintain an outstanding retail experience.
- Team Leadership & Development
- Support, coach and inspire the Brand Ambassador team through positive leadership.
- Deliver onboarding and product training for new team members.
- Provide ongoing coaching and performance feedback.
- Foster a positive, professional and high-performing team culture.
- Monitor attendance, punctuality and presentation standards.
- Assist with onboarding replacement team members where required.
- Retail Operations
- Oversee the day-to-day operation of the retail kiosk.
- Ensure excellent visual merchandising standards are maintained.
- Keep the kiosk clean, organised and fully stocked.
- Monitor stock levels and communicate replenishment requirements.
- Support promotional campaigns, product launches and retail activations.
- Reporting & Administration
- Record and report daily, weekly and monthly sales figures.
- Monitor individual and team performance against KPIs.
- Prepare sales and operational reports for management.
- Collect customer feedback and market insights.
- Identify opportunities to improve sales performance and customer experience.
- Escalate operational or staffing issues where appropriate.
About You
- A confident and inspiring leader who enjoys developing others.
- Passionate about beauty, haircare and premium customer experiences.
- Commercially minded with a proven ability to drive sales performance.
- Highly organised and comfortable managing operational responsibilities.
- Naturally confident approaching and engaging customers.
- Professional, approachable and solution-focused.
- Positive, energetic and self-motivated.
- You’ll take pride in your personal presentation and understand the importance of representing a premium brand.
- Comfortable working in a fast-paced retail environment.
- Flexible to work retail hours, including weekends and public holidays.
Essential Requirements
- Previous experience in a Team Leader, Supervisor or Retail Management position.
- Strong retail sales experience within a customer-facing environment.
- Experience coaching, mentoring or managing retail teams.
- Excellent communication and leadership skills.
- Experience working towards sales targets and KPIs.
- Confidence using Microsoft Excel or similar software to record and report sales performance.
- Personal experience using hair styling tools such as straighteners, curlers, hair dryers or multi-stylers.
- Professional hairdressing qualifications are not essential; however, confidence demonstrating styling tools and advising customers is highly desirable.
Hair and Beauty Sales Advisor - Team Leader Role (Hair experience required) in London employer: SJ9 Events
Join a dynamic and innovative team at our premium hair and beauty kiosk in Westfield London, where you will not only lead a passionate group of Brand Ambassadors but also engage directly with customers to deliver exceptional experiences. We pride ourselves on fostering a supportive work culture that encourages personal growth and development, offering competitive earnings with uncapped commission and performance bonuses. With a focus on teamwork and excellence, this role provides a unique opportunity to thrive in a fast-paced retail environment while representing a prestigious brand.
