At a Glance
- Tasks: Manage service operations, build relationships, and ensure compliance with safety standards.
- Company: Join a leading automotive company focused on innovation and teamwork.
- Benefits: Competitive salary, 28 days leave, life insurance, and wellness programmes.
- Other info: Opportunities for professional growth and continuous training.
- Why this job: Make an impact in a dynamic environment while developing your skills.
- Qualifications: Experience in service management and strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Learn more about the general tasks related to this opportunity below, as well as required skills.
Key Responsibilities- Operational Support
- Effective service process planning and control.
- Build strong relationships with internal and external stakeholders.
- Engage with workshop foreman, shift leads daily and build collaborative relationships.
- Monitor the service reception function and assist with any queries or opportunities.
- Ensure Scania booking in processes are being followed in line with DCS processes standards.
- Engage with Scania account Managers for technical assistance and help with claims where required.
- Quality check a proportion of service literature and job cards to ensure accuracy, report back to Technician with discrepancies for rectification.
- Assist R&M and Warranty Administrator with technical queries to increase positive data entry.
- Attend meetings with senior management and Scania representatives to discuss performance and discrepancies in operational procedures.
- Manage work in progress, ensuring all completed jobs invoiced within month end timetable.
- Manage future bookings of the MOT lanes. Ensure all SJ Bargh Ltd fleet are booked in as priority in line with the service schedule.
- Update and monitor SJB service schedule, liaising with operations.
- Align current processes with the STA/DTA programme.
- Staff Management
- Assess and agree appropriate Scania product training to ensure we meet DOS in line with the inter-dealer agreement.
- Recruit, mentor, and develop staff to meet performance targets, ensuring a safe working environment.
- Train and develop workshop technicians and supervisors to enhance product knowledge and performance.
- Conduct 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth.
- Monitor Quality check failures and look for trends in training requirements or personnel issues.
- Investigate MOT failures and report findings to National Fleet Manager.
- Safety and Compliance
- Monitor safety standards and ensure the workshop comply with health and safety regulations and company policies.
- Report potential risks through monthly workshop inspections.
- Ensure Scania workshop is compliant with special tooling, overalls, service literature and data entry. That appearance, floors walls etc. are maintained periodically to ensure we comply to expected DOS.
- Ensure all workshop equipment is calibrated in line with legal requirements.
- Ensure all milk pumps are calibrated in line with DTAS requirements.
- Collaboration and Communication
- Build strong relationships, analyse customer needs, and deliver high-quality service to drive repeat business.
- Serve as the primary point of contact between Scania service and corporate management.
- Collaborate with other departments to align workshop operations with overall business strategies.
- Provide regular updates to senior management on workshop performance and operational challenges.
- Create workshop KPIs using Scania Snowflake Reporting.
- Training and Development
- Attend Scania events and courses aimed at improving brand knowledge and technical knowledge.
- Continuous process improvement.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual's contractual duties and responsibilities.
What's in it for you?
- A competitive salary dependent on experience
- 28 days annual leave
- Increase in annual leave with long service
- Annual pay review
- Full induction and training
- Unum Wellbeing Programme
- Life insurance
- Cycle2Work scheme
- Free onsite parking
If this role sounds like the right fit for you, click apply today, we would love to hear from you!
REF-228703
Scania Service Manager in Preston employer: SJ Bargh Limited
At Scania, we pride ourselves on being an exceptional employer, offering a dynamic work environment where collaboration and professional growth are at the forefront. Our commitment to employee development is reflected in our comprehensive training programmes and supportive management, ensuring that every team member has the opportunity to thrive. Located in a state-of-the-art facility, we provide competitive salaries, generous leave policies, and a range of wellbeing benefits, making Scania not just a workplace, but a community dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Scania Service Manager in Preston
✨Tip Number 1
Networking is key! Reach out to current or former employees at Scania on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for service managers. Think about how your experience aligns with their needs, especially around operational support and staff management.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've improved processes or resolved issues in a workshop setting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team.
We think you need these skills to ace Scania Service Manager in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scania Service Manager role. Highlight relevant experience and skills that match the job description, like operational support and staff management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our needs. Don’t forget to mention your ability to build strong relationships, as that's key for us.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. For example, if you've improved service processes or trained staff effectively, let us know! Numbers and results speak volumes.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SJ Bargh Limited
✨Know Your Scania Inside Out
Before the interview, make sure you research Scania's products and services thoroughly. Understand their service processes and how they align with the role of a Service Manager. This knowledge will help you answer questions confidently and show your genuine interest in the company.
✨Build Relationships on the Spot
During the interview, demonstrate your ability to build strong relationships by engaging with the interviewers. Ask insightful questions about their experiences and challenges. This will not only showcase your interpersonal skills but also give you a better understanding of the team dynamics.
✨Showcase Your Leadership Skills
As a Service Manager, staff management is key. Be prepared to discuss your previous experiences in mentoring and developing teams. Share specific examples of how you've assessed skill levels and implemented training programmes to enhance performance. This will highlight your capability to lead effectively.
✨Emphasise Safety and Compliance
Safety is paramount in this role. Be ready to talk about your experience with health and safety regulations and how you've ensured compliance in past positions. Discuss any initiatives you've taken to improve safety standards, as this will demonstrate your commitment to maintaining a safe working environment.
