At a Glance
- Tasks: Manage service operations, build relationships, and ensure compliance with safety standards.
- Company: Join a leading company in the automotive industry with a focus on innovation.
- Benefits: Competitive salary, 28 days leave, annual pay review, and wellbeing programmes.
- Other info: Opportunities for professional growth and continuous training available.
- Why this job: Be a key player in enhancing service quality and driving customer satisfaction.
- Qualifications: Experience in service management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Key Responsibilities
- Operational Support
- Effective service process planning and control.
- Build strong relationships with internal and external stakeholders.
- Engage with workshop foreman, shift leads daily and build collaborative relationships.
- Monitor the service reception function and assist with any queries or opportunities.
- Ensure Scania booking in processes are being followed in line with DCS processes standards.
- Engage with Scania account Managers for technical assistance and help with claims where required.
- Quality check a proportion of service literature and job cards to ensure accuracy, report back to Technician with discrepancies for rectification.
- Assist R&M and Warranty Administrator with technical queries to increase positive data entry.
- Attend meetings with senior management and Scania representatives to discuss performance and discrepancies in operational procedures.
- Manage work in progress, ensuring all completed jobs invoiced within month end timetable.
- Manage future bookings of the MOT lanes.
- Ensure all SJ Bargh Ltd fleet are booked in as priority in line with the service schedule.
- Update and monitor SJB service schedule, liaising with operations.
- Align current processes with the STA/DTA programme.
- Staff Management
- Assess and agree appropriate Scania product training to ensure we meet DOS in line with the inter-dealer agreement.
- Recruit, mentor, and develop staff to meet performance targets, ensuring a safe working environment.
- Train and develop workshop technicians and supervisors to enhance product knowledge and performance.
- Conduct 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth.
- Monitor Quality check failures and look for trends in training requirements or personnel issues.
- Investigate MOT failures and report findings to National Fleet Manager.
- Safety and Compliance
- Monitor safety standards and ensure the workshop comply with health and safety regulations and company policies.
- Report potential risks through monthly workshop inspections.
- Ensure Scania workshop is compliant with special tooling, overalls, service literature and data entry.
- Ensure appearance, floors, walls etc. are maintained periodically to ensure compliance to expected DOS.
- Ensure all workshop equipment is calibrated in line with legal requirements.
- Ensure all milk pumps are calibrated in line with DTAS requirements.
- Collaboration and Communication
- Build strong relationships, analyse customer needs, and deliver high-quality service to drive repeat business.
- Serve as the primary point of contact between Scania service and corporate management.
- Collaborate with other departments to align workshop operations with overall business strategies.
- Provide regular updates to senior management on workshop performance and operational challenges.
- Create workshop KPIs using Scania Snowflake Reporting.
- Training and Development
- Attend Scania events and courses aimed at improving brand knowledge and technical knowledge.
- Continuous process improvement.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual's contractual duties and responsibilities.
What's in it for you?
- A competitive salary dependent on experience
- 28 days annual leave
- Increase in annual leave with long service
- Annual pay review
- Full induction and training
- Unum Help@Hand Wellbeing Programme
- Life insurance
- Cycle2Work scheme
- Free onsite parking
If this role sounds like the right fit for you, click apply today, we would love to hear from you!
Scania Service Manager in London employer: SJ Bargh Limited
At Scania, we pride ourselves on being an exceptional employer, offering a dynamic work environment where collaboration and professional growth are at the forefront. Our commitment to employee development is reflected in our comprehensive training programmes and supportive management, ensuring that every team member has the opportunity to thrive. Located in a vibrant area, we provide competitive salaries, generous leave policies, and a strong focus on wellbeing, making Scania a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Scania Service Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Scania or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching Scania's values and recent projects. Show us that you’re not just another candidate; demonstrate how your skills align with their mission and how you can contribute to their success.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to boost your confidence. Focus on articulating your experience in service management and how you can enhance operational support at Scania.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Scania Service Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities mentioned in the job description. Highlight your experience in operational support and staff management, as these are crucial for the Scania Service Manager role.
Craft a Compelling Cover Letter:Use your cover letter to showcase your passion for the role and how your skills align with our needs. Mention specific examples of how you've built strong relationships and improved service processes in previous positions.
Showcase Your Technical Knowledge:Since the role involves technical assistance and quality checks, don’t forget to mention any relevant training or certifications you have. This will demonstrate your commitment to continuous improvement and expertise in the field.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SJ Bargh Limited
✨Know Your Scania Inside Out
Before the interview, make sure you’re well-versed in Scania's products and services. Familiarise yourself with their operational processes and standards, especially those related to service management. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Build Your Relationship Skills
Since the role involves building strong relationships with various stakeholders, think of examples from your past experiences where you successfully collaborated with others. Be ready to discuss how you can engage with workshop foremen and account managers effectively.
✨Prepare for Safety and Compliance Questions
Given the importance of safety standards in this role, brush up on health and safety regulations relevant to workshops. Be prepared to discuss how you would ensure compliance and what steps you would take to monitor safety in the workplace.
✨Showcase Your Training and Development Approach
The role requires mentoring and developing staff, so come prepared with a plan or ideas on how you would assess skill levels and implement training programmes. Highlight any previous experience you have in training others and how it led to improved performance.
