At a Glance
- Tasks: Manage service processes, build relationships, and ensure compliance in a dynamic workshop environment.
- Company: Join a leading company in the automotive industry with a focus on innovation and teamwork.
- Benefits: Competitive salary, 28 days leave, annual pay review, and wellbeing support.
- Other info: Opportunities for professional growth and continuous training available.
- Why this job: Make a real impact by enhancing service quality and developing your team in a supportive environment.
- Qualifications: Experience in service management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Key Responsibilities
- Operational Support
- Effective service process planning and control.
- Build strong relationships with internal and external stakeholders.
- Engage with workshop foreman, shift leads daily and build collaborative relationships.
- Monitor the service reception function and assist with any queries or opportunities.
- Ensure Scania booking in processes are being followed in line with DCS processes standards.
- Engage with Scania account Managers for technical assistance and help with claims where required.
- Quality check a proportion of service literature and job cards to ensure accuracy, report back to Technician with discrepancies for rectification.
- Assist R&M and Warranty Administrator with technical queries to increase positive data entry.
- Attend meetings with senior management and Scania representatives to discuss performance and discrepancies in operational procedures.
- Manage work in progress, ensuring all completed jobs invoiced within month end timetable.
- Manage future bookings of the MOT lanes. Ensure all SJ Bargh Ltd fleet are booked in as priority in line with the service schedule.
- Update and monitor SJB service schedule, liaising with operations.
- Align current processes with the STA/DTA programme.
- Staff Management
- Assess and agree appropriate Scania product training to ensure we meet DOS in line with the inter-dealer agreement.
- Recruit, mentor, and develop staff to meet performance targets, ensuring a safe working environment.
- Train and develop workshop technicians and supervisors to enhance product knowledge and performance.
- Conduct 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth.
- Monitor Quality check failures and look for trends in training requirements or personnel issues.
- Investigate MOT failures and report findings to National Fleet Manager.
- Safety and Compliance
- Monitor safety standards and ensure the workshop comply with health and safety regulations and company policies.
- Report potential risks through monthly workshop inspections.
- Ensure Scania workshop is compliant with special tooling, overalls, service literature and data entry.
- Ensure all workshop equipment is calibrated in line with legal requirements.
- Ensure all milk pumps are calibrated in line with DTAS requirements.
- Collaboration and Communication
- Build strong relationships, analyse customer needs, and deliver high-quality service to drive repeat business.
- Serve as the primary point of contact between Scania service and corporate management.
- Collaborate with other departments to align workshop operations with overall business strategies.
- Provide regular updates to senior management on workshop performance and operational challenges.
- Create workshop KPIs using Scania Snowflake Reporting.
- Training and Development
- Attend Scania events and courses aimed at improving brand knowledge and technical knowledge.
- Continuous process improvement.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual's contractual duties and responsibilities.
What's in it for you?
- A competitive salary dependent on experience
- 28 days annual leave
- Increase in annual leave with long service
- Annual pay review
- Full induction and training
- Unum Help@Hand Wellbeing Programme
- Life insurance
- Cycle2Work scheme
- Free onsite parking
If this role sounds like the right fit for you, click apply today, we would love to hear from you!
Scania Service Manager in Lancaster employer: SJ Bargh Limited
At Scania, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Service Manager, you will benefit from comprehensive training programmes, a competitive salary, and a generous leave policy that increases with service, all while working in a collaborative environment that values strong relationships and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Scania Service Manager in Lancaster
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that Scania Service Manager role.
✨Tip Number 2
Prepare for those interviews! Research Scania’s values and recent projects. We want to show that we’re not just a good fit for the role, but also for the company culture. Practice common interview questions and think about how our experience aligns with their needs.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows our enthusiasm for the position and keeps us fresh in their minds. Plus, it’s a great opportunity to reiterate why we’re the perfect fit for the Scania Service Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, we can keep track of our application status easily. Let’s make sure we’re putting our best foot forward!
We think you need these skills to ace Scania Service Manager in Lancaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Scania Service Manager role. Highlight relevant experience and skills that match the job description, especially in operational support and staff management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific examples of how you've built strong relationships and improved processes in previous jobs. We love a good story!
Showcase Your Communication Skills:As a Service Manager, communication is key. In your application, demonstrate your ability to collaborate with different stakeholders. Use clear and concise language to show us you can engage effectively with both internal teams and external partners.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just click apply and let’s get started!
How to prepare for a job interview at SJ Bargh Limited
✨Know the Scania Service Inside Out
Before your interview, make sure you understand Scania's service processes and standards. Familiarise yourself with their booking in processes and how they align with DCS standards. This will show that you're not just interested in the role but also in the company’s operational excellence.
✨Build Your Stakeholder Relationship Skills
Since the role involves building strong relationships with internal and external stakeholders, think of examples from your past experiences where you've successfully collaborated with others. Be ready to discuss how you can engage with workshop foremen and shift leads to foster a collaborative environment.
✨Prepare for Technical Queries
As a Service Manager, you'll need to assist with technical queries. Brush up on common technical issues related to Scania products and be prepared to discuss how you would handle these situations. Showing your technical knowledge will give you an edge in the interview.
✨Demonstrate Your Commitment to Safety and Compliance
Safety is paramount in this role, so be ready to talk about your experience with health and safety regulations. Think of specific instances where you've ensured compliance in previous roles and how you would maintain safety standards in the workshop.
