At a Glance
- Tasks: Manage service operations, build relationships, and ensure compliance with safety standards.
- Company: Join a leading automotive company focused on innovation and teamwork.
- Benefits: Competitive salary, 28 days leave, training, and wellbeing programmes.
- Other info: Opportunities for career growth and continuous professional development.
- Why this job: Make an impact in a dynamic environment while developing your skills.
- Qualifications: Experience in service management and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
Key Responsibilities
- Operational Support
- Effective service process planning and control.
- Build strong relationships with internal and external stakeholders.
- Engage with workshop foreman, shift leads daily and build collaborative relationships.
- Monitor the service reception function and assist with any queries or opportunities.
- Ensure Scania booking in processes are being followed in line with DCS processes – standards.
- Engage with Scania account Managers for technical assistance and help with claims where required.
- Quality check a proportion of service literature and job cards to ensure accuracy, report back to Technician with discrepancies for rectification.
- Assist R&M and Warranty Administrator with technical queries to increase positive data entry.
- Attend meetings with senior management and Scania representatives to discuss performance and discrepancies in operational procedures.
- Manage work in progress, ensuring all completed jobs invoiced within month end timetable.
- Manage future bookings of the MOT lanes.
- Ensure all SJ Bargh Ltd fleet are booked in as priority in line with the service schedule.
- Update and monitor SJB service schedule, liaising with operations.
- Align current processes with the STA/DTA programme.
- Staff Management
- Assess and agree appropriate Scania product training to ensure we meet DOS in line with the inter-dealer agreement.
- Recruit, mentor, and develop staff to meet performance targets, ensuring a safe working environment.
- Train and develop workshop technicians and supervisors to enhance product knowledge and performance.
- Conduct 1-2-1 discussions with workshop staff to evaluate current skill levels and build training program to develop professional growth.
- Monitor Quality check failures and look for trends in training requirements or personnel issues.
- Investigate MOT failures and report findings to National Fleet Manager.
- Safety and Compliance
- Monitor safety standards and ensure the workshop comply with health and safety regulations and company policies.
- Report potential risks through monthly workshop inspections.
- Ensure Scania workshop is compliant with special tooling, overalls, service literature and data entry.
- Ensure appearance, floors, walls etc. are maintained periodically to ensure compliance to expected DOS.
- Ensure all workshop equipment is calibrated in line with legal requirements.
- Ensure all milk pumps are calibrated in line with DTAS requirements.
- Collaboration and Communication
- Build strong relationships, analyse customer needs, and deliver high-quality service to drive repeat business.
- Serve as the primary point of contact between Scania service and corporate management.
- Collaborate with other departments to align workshop operations with overall business strategies.
- Provide regular updates to senior management on workshop performance and operational challenges.
- Create workshop KPI’s using Scania Snowflake Reporting.
- Training and Development
- Attend Scania events and courses aimed at improving brand knowledge and technical knowledge.
- Continuous process improvement.
This job description is an outline of the main responsibilities of the post and may be subject to future amendment as deemed appropriate. It should not be read as, nor is it intended to be, a complete statement of an individual’s contractual duties and responsibilities.
What's in it for you?
- A competitive salary dependent on experience
- 28 days annual leave
- Increase in annual leave with long service
- Annual pay review
- Full induction and training
- Wellbeing Programme
- Life insurance
- Cycle2Work scheme
- Free onsite parking
If this role sounds like the right fit for you, click apply today, we would love to hear from you!
Scania Service Manager in Caton employer: SJ Bargh Limited
At Scania, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee development and well-being. As a Service Manager, you will benefit from comprehensive training programmes, a competitive salary, and a range of perks including increased annual leave with long service and a robust wellbeing programme. Join us in a collaborative environment where your contributions are valued, and you can grow alongside a leading name in the automotive industry.
StudySmarter Expert Advice🤫
We think this is how you could land Scania Service Manager in Caton
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that Scania Service Manager role.
✨Tip Number 2
Prepare for those interviews! Research Scania’s values and recent projects. Be ready to discuss how your experience aligns with their needs, especially around service process planning and team management. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the best choice for the job.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It’s a great way to stand out and show you’re keen on being part of the Scania team.
We think you need these skills to ace Scania Service Manager in Caton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the key responsibilities mentioned in the job description. Highlight your experience in service process planning, stakeholder engagement, and staff management to show us you're the right fit for the Scania Service Manager role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this position. Share specific examples of how you've built strong relationships and improved service processes in your previous roles. This is your chance to stand out!
Showcase Your Technical Knowledge:Since the role involves technical assistance and quality checks, make sure to mention any relevant training or certifications you have. We want to see that you’re not just a people person but also someone who understands the technical side of things.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at SJ Bargh Limited
✨Know Your Scania Inside Out
Before the interview, make sure you’re well-versed in Scania’s products and services. Familiarise yourself with their operational processes and any recent news or developments. This will not only show your enthusiasm but also help you engage meaningfully with the interviewers.
✨Showcase Your People Skills
As a Service Manager, building relationships is key. Prepare examples of how you've successfully collaborated with teams or managed stakeholders in the past. Highlight your ability to mentor and develop staff, as this aligns perfectly with the role's responsibilities.
✨Prepare for Technical Questions
Expect questions related to service process planning and compliance. Brush up on your knowledge of health and safety regulations, as well as any relevant technical standards. Being able to discuss these confidently will demonstrate your expertise and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
