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- Tasks: Support new starters with a smooth onboarding experience at Sizewell C.
- Company: Join a leading project in a fast-paced, people-focused environment.
- Benefits: Gain valuable experience, develop skills, and be part of a supportive team.
- Why this job: Make a lasting first impression and contribute to an innovative induction model.
- Qualifications: Strong admin skills, excellent IT proficiency, and customer service experience.
- Other info: Dynamic role with opportunities for professional growth and impact.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an Induction Facilitator to join the Employment Affairs Unit at Sizewell C. This is a customer-facing role responsible for supporting the smooth running of the Sizewell C Induction Centre and ensuring new starters have a positive, efficient onboarding experience. You will play an important part in helping contractors and workforce partners mobilise safely by managing data, coordinating the induction journey and supporting day-to-day operations at the centre. This role sits at the frontline of the project. You will be one of the first people inductees meet when joining Sizewell C, setting the tone for professionalism, safety and excellent customer service.
As an Induction Facilitator, you will play a key role in shaping the first impression every new worker has of Sizewell C. This is a unique opportunity to work in a fast-moving, people-focused environment where your organisation, communication and customer service skills truly make a difference. You will be supporting an innovative induction model that blends digital content, immersive sessions and safety led messaging, giving you the chance to contribute to an industry-leading experience. If you enjoy helping people, solving problems, working as part of a supportive team and being at the centre of a major project’s workforce operations, this role offers variety, impact and plenty of professional growth.
What You’ll Be Doing
- Carrying out the day to day administration required to run the SZC Site Induction and onboarding process.
- Supporting inductees throughout their onsite induction and helping contractors navigate WIMS.
- Maintaining accurate records in WIMS and ensuring data meets regulatory standards.
- Providing customer service through shared inboxes, reception activities and phone queries.
- Helping facilitate the blended, digitised induction experience that showcases our construction safety culture.
- Liaising with internal and external stakeholders to resolve issues promptly in a fast-paced environment.
- Ensuring induction sessions run smoothly, timelines are followed and any concerns are escalated appropriately.
- Working flexibly within a dynamic team, supporting continuous improvement and adapting to evolving project needs.
Essential experience and skills
- Strong administrative experience with at least two years in an office environment.
- Excellent IT skills including Microsoft Office, with the ability to confidently learn new systems.
- Experience using CRM type systems.
- Excellent customer service and interpersonal skills.
- Ability to work in a fast paced, changing environment with strong attention to detail.
- Flexible, organised, proactive and able to prioritise effectively.
- Confident communicator with the ability to engage with people at all levels.
Desirable but not essential
- Experience using WIMS or Salesforce.
- Experience onboarding in a large, regulated or security focused environment.
- Knowledge of large infrastructure project practices.
Induction Facilitator in Leiston employer: Sizewell C
Contact Detail:
Sizewell C Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Induction Facilitator in Leiston
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Sizewell C and its values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your skills in administration and customer service can shine in the Induction Facilitator role.
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment like Sizewell C.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Induction Facilitator in Leiston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Induction Facilitator role. Highlight your relevant experience in administration and customer service, and show how your skills align with what we’re looking for at Sizewell C.
Showcase Your Communication Skills: Since this role is all about engaging with people, don’t forget to demonstrate your excellent communication skills in your application. Use clear, concise language and maybe even share a brief example of how you’ve successfully interacted with customers or colleagues in the past.
Highlight Your Organisational Skills: We need someone who can juggle multiple tasks effectively. In your application, mention any experiences where you’ve had to manage various responsibilities or projects simultaneously, showcasing your ability to stay organised and proactive.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Sizewell C
✨Know the Induction Process Inside Out
Familiarise yourself with the Sizewell C induction process and the key responsibilities of the role. Understand how the onboarding experience is structured and be ready to discuss how you can enhance it. This shows your genuine interest and helps you stand out.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience, especially in fast-paced environments. Think about times when you resolved issues or improved a process for new starters. This will demonstrate your ability to create a positive first impression.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Practice responding to situations where you had to manage multiple tasks or deal with difficult customers. This will help you convey your proactive approach and organisational skills.
✨Engage with Your Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the induction model, and how success is measured in this role. Engaging with your interviewers shows your enthusiasm and helps you gauge if the company is the right fit for you.
