At a Glance
- Tasks: Be the go-to person for client support and ensure top-notch service.
- Company: Join Sizemore Insurance, a trusted name in North Carolina since 1977.
- Benefits: Enjoy competitive salary, health insurance, 401(k) matching, and generous paid time off.
- Other info: Thriving environment with opportunities for professional growth and development.
- Why this job: Make a real difference by building lasting client relationships in a supportive team.
- Qualifications: Customer service experience is a must; insurance knowledge is a bonus!
The predicted salary is between 35000 - 55000 £ per year.
- Client Support Specialist – Wilmington Office
- Position Type: Full‑Time | Posted Date: April 9, 2026 | Location: North Carolina, USA
- Overview
Sizemore Insurance is an established independent company founded in 1977, serving businesses and families across North Carolina’s coastal and growing communities.
We are building a service platform designed for sustained growth and long‑term impact.
We are hiring a Client Support Specialist (CSS) to strengthen relationships, deliver service, and support growth.
This client‑facing role protects relationships, supports the team, and delivers a consistent, high‑level client experience.
- Our Reputation Is Built On
- The latest technology and systems designed for efficiency, allowing our team to work smarter, move faster, and deliver a higher level of service.
- A strong, team‑first culture grounded in trust, accountability, and continuous professional growth.
- Long‑term client relationships built through preparation, responsiveness, and genuine care.
- Stable, forward‑looking leadership committed to developing people, expanding opportunity, and building lasting success.
Responsibilities
- Serve as a primary point of contact for client service needs.
- Handle inbound calls, emails, and service requests with professionalism and urgency.
- Process policy changes, documentation, and routine service work accurately and efficiently.
- Assist clients with questions, billing inquiries, and coverage support.
- Follow up on outstanding items to ensure completion and client satisfaction.
- Support producers and team members in delivering a seamless client experience.
- Maintain organized and accurate account records in company systems.
- Help ensure consistency and quality across all service interactions.
Qualifications
- Prior customer service experience required (insurance experience preferred).
- Active North Carolina Property and Casualty license preferred.
- Strong attention to detail and accuracy.
- Clear, professional communication skills (written and verbal).
- Ability to manage multiple priorities in a fast‑paced environment.
- Dependable, organized, and proactive in daily responsibilities.
- Team‑oriented with a strong service mindset.
Benefits
- Salary range: $35,000–$55,000+ based on experience and background.
- Health insurance benefits.
- 401(k) matching program.
- Paid time off up to 17 days.
- 17 additional paid holidays.
- Performance‑driven advancement opportunity.
- Stable, growth‑focused leadership.
- #J-18808-Ljbffr
Client Support Specialist - Wilmington Office employer: Sizemore Insurance
Sizemore Insurance is an exceptional employer, offering a supportive and team-oriented work culture that prioritises professional growth and client satisfaction. Located in the vibrant Wilmington area, employees benefit from a competitive salary, comprehensive health insurance, and generous paid time off, all while working with cutting-edge technology to enhance service delivery. Join us to be part of a stable, forward-looking company that values its people and fosters long-term relationships with clients and staff alike.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Specialist - Wilmington Office
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sizemore Insurance. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sizemore Insurance before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Specialist - Wilmington Office
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sizemore Insurance:Your cover letter is your chance to shine! Tell us why you want to work at Sizemore Insurance specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sizemore Insurance!
How to prepare for a job interview at Sizemore Insurance
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
