Store Colleague

Role overview

We are seeking an enthusiastic Sales Assistant to play a vital role in delivering an exceptional shopping experience for our customers. With affluent opportunities for career development, JD Group is the place to be if you are motivated by progression and interested in developing your career.

Responsibilities

• Provide exceptional customer service by greeting customers warmly, ensuring they receive the best experience, and understanding the customer service measurement programme.
• Drive and exceed sales targets by utilizing in‑store devices, offering the full product range, and maximizing opportunities for add‑on sales.
• Maintain high visual and merchandising standards by ensuring the shop floor is clean, well‑stocked, and displays are organized according to brand guidelines.
• Support overall store operations by assisting in other departments as needed, representing the company professionally, and adhering to safety guidelines.
• Process sales transactions, including cash handling and card payments accurately.
• Upsell and cross‑sell products to maximise sales opportunities.
• Maintain stock levels on the shop floor and ensure shelves are well‑organized and appealing.
• Address and resolve customer queries in a professional manner.
• Work closely with other sales assistants and team members to achieve store targets.

Role objectives and KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including units, conversion, ATV, and UPT.
• Achieve upselling or cross‑selling targets.
• Maintain a high Net Promoter Score.
• Ensure all stock on the shop floor is fully replenished.

Skills and Experience

• A positive attitude towards a fast‑paced, customer‑focused retail environment.
• An ability to enthusiastically look at a challenge as an opportunity to develop yourself, your career and learn new skills.
• Confident interpersonal and communication skills who thrives in social situations through engagement with customers.
• Flexibility to work various shifts, including weekends and holidays, based on store needs.

Benefits

• Company discount of 25% off a large number of products in‑store and online.
• Exclusive deals and discounts from retail and hospitality businesses through an online benefits platform.
• Access to counselling services, digital health and well‑being advice.
• Health cash plans.
• Wide range of internal development courses and apprenticeships.
• Discounted gym memberships.
• Access to colleague networks and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to the Foundation.
• Incremental Holiday Allowance.

Seniority level

Entry level

Employment type

Full‑time

Job function

Sales and Business Development

Industry

Retail