Floor Manager in City of Westminster

Established in 2000, size? has since evolved into one of the most influential, leading streetwear brands that represent a community connected by fashion, music, sport and art. From supplying our customers with all of the finest brands in footwear, apparel and accessories from across the globe for over two decades, the size? brand has grown to include its roster of highly sought‑after worldwide exclusive product releases – including collaborations with Nike, adidas Originals, New Balance, Reebok and many more.

Role overview

The key role of a Coach Level 3 is to aid the management team in the day‑to‑day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver a level of service that exceeds the demands and expectations of our consumers.

Responsibilities

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.
• Key holder – assist in the opening and closing of the store and money handling.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.
• Use business knowledge and reports to assist in product placement of key selling lines.
• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.
• Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.
• Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.
• Implement and delegate tasks with close follow up, but lead by example with a hands‑on approach.
• Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.
• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
• Conduct your work in a safe and responsible manner.
• Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.
• Have an understanding of KPIs – Footfall, ATV, USP and Conversion and how to apply this to a store environment.
• Using these figures to drive, and where possible, exceed targets.

Role objectives and KPI’s

• Ensure the highest level of customer satisfaction by driving and maintaining exceptional service standards and promptly addressing customer needs.
• Drive sales & enhance store turnover through effective merchandising, stock replenishment & team motivation.
• Lead and develop the shopfloor team to ensure high performance, engagement and adherence to store policies and procedures.
• Ensure the shopfloor is consistently clean, organised, and visually appealing to enhance the customer shopping experience.

Skills and Experience

• The ideal candidate will have a keen interest in the size? brand and the products we specialise in.
• Confident in communicating with our variety of consumers and providing them with exceptional customer service at all times.
• Experience in a supervisory role is preferred but not essential as a full induction and training and development programme will be provided.
• Ambition, resourcefulness and someone who is looking for opportunities to learn more.
• Strong work ethic, places importance on effective time management.
• Self‑motivated, adaptable, resilient.
• Problem solving.
• Knowledge of Microsoft Office (Outlook, Word, Excel).
• Experience in Visual Merchandising would be advantageous.
• Commercially driven.
• Flexible with working hours in order to meet business needs.

Benefits

• Company discount of 25% off a large number of products in-store and online.
• Exclusive deals and discounts and offers from retail and hospitality businesses through our online benefits platform.
• Access to digital health and well‑being services through our benefits platform.
• Health cash plans.
• Wide range of internal development courses to support personal and professional development throughout your career journey with the Group.
• Access to apprenticeships & accredited qualifications – Earn while you learn and gain nationally recognised qualifications.
• Discounted Gym memberships at JD Gyms.
• Access to colleague networks, to share lived experiences and support initiatives that drive positive change.
• Opportunities to volunteer and contribute to JD Foundation.
• Employer engagement forums to help influence positive change.

We know our colleagues work tirelessly to make JD Outdoors the success it is today and in turn, we offer them some amazing benefits including staff discount on JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.