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- Tasks: Provide IT support, respond to tickets, and assist users both remotely and on-site.
- Company: SiXworks is a leader in secure digital solutions for Defence and National Security.
- Benefits: Enjoy 25 days leave, private medical insurance, gym access, and a casual dress code.
- Why this job: Join a dynamic team driving digital innovation in a secure environment with growth opportunities.
- Qualifications: Experience with Windows, Azure, Microsoft 365, and basic IT support skills required.
- Other info: Security clearance eligibility is necessary due to the nature of the work.
The predicted salary is between 30000 - 42000 £ per year.
We are looking to recruit an IT Support Engineer to join us on exciting and important work that is underway.
Responsibilities
• Respond to incoming tickets and provide ongoing feedback on progress.
• Providing basic 1st/2nd line support for our environments, services and infrastructure.
Escalate to 3rd line for complex issues.
• End user support (desk-side and remote).
• Issuing comms to the user community for incidents and maintenance events.
• Respond to monitoring alerts, triage and escalate where necessary.
• Ensure incident tickets are appropriately updated and maintained, and fed into the
major incident process where necessary.
• Ensure incident resolutions are appropriately documented in the ticketing system and
wider knowledge base.
• Occasional travel to remote sites may be required.
Key Skills
• Windows 10/11 and MacOS support and administration
• Azure/Entra/AD administration
• Microsoft 365 administration
• Endpoint Management/In tune administration
• Running of PowerShell scripts
• End User Device provisioning, onboarding of users
• Understanding of security concepts (MFA, Conditional Access)
• Atlassian suite of ITSM equivalent tooling
Desirable
• Windows Server support and administration
• iOS and ipadOS support and administration
• JAMF exposure or similar MacOS MDM solution
• Understanding of Group Policy (creation and troubleshooting)
• Linux exposure (Ubuntu, CentOS)
• Writing of PowerShell scripts
Why SIXWORKS?
SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments.
We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security.
This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey.
Why join SiXworks?
Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces.
We\’re also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we\’re an unstoppable force of digital innovation!
SiXworks’ expertise includes Secure-by-Design, cloud computing, advanced network and infrastructure design, rapid application development, cross-security domain systems, multi-tenanted High-Performance Compute, multi-source data platforms, cyber vulnerability mitigation, and intelligence systems.
We provide supplier-agnostic, technical, and business consultancy to customers while championing open-source and best-of-breed technologies.
In addition to a competitive salary, we offer:
- 25 days annual leave + bank holidays.
- Private Medical Insurance.
- Life Assurance Scheme
- Contributory pension scheme
- Professional Development opportunities
- Cycle to Work scheme.
- Perks at Work scheme.
- Contributory company pension.
- Discretionary Bonus scheme.
- Secure, on-site parking, cafe, restaurant, and gym facilities.
- Casual dress.
- Free hot and cold drinks in our own, modern kitchen/break-out.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance.
SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More Information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/privacy
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Support Engineer employer: Sixworks
Contact Detail:
Sixworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10/11, MacOS, and Azure. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Engage with the SiXworks community on platforms like LinkedIn or relevant forums. Networking with current employees can provide insights into the company culture and may even lead to a referral.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your troubleshooting skills and understanding of ITSM tools like the Atlassian suite. Being able to demonstrate your problem-solving abilities will be crucial during the interview process.
✨Tip Number 4
Show your enthusiasm for the role and the company's mission during interviews. Research SiXworks' projects and values, and be ready to discuss how your skills and experiences align with their goals in secure digital solutions.
We think you need these skills to ace Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description for the Support Engineer role. Focus on your expertise in Windows 10/11, MacOS, Azure, and any other key skills mentioned.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and your understanding of the responsibilities outlined in the job description. Mention specific examples of how you've successfully handled similar tasks in the past.
Highlight Technical Skills: In your application, emphasise your technical skills such as PowerShell scripting, endpoint management, and any experience with the Atlassian suite. This will demonstrate your capability to handle the technical aspects of the role.
Show Enthusiasm for the Company: Express your excitement about joining SiXworks and contributing to their mission of secure digital solutions. Research the company’s values and mention how they align with your own professional goals.
How to prepare for a job interview at Sixworks
✨Know Your Technical Stuff
Make sure you're well-versed in the key skills listed in the job description, such as Windows 10/11, MacOS support, and Azure administration. Brush up on your PowerShell scripting skills, as these will likely come up during technical discussions.
✨Demonstrate Problem-Solving Skills
Be prepared to discuss how you've handled complex support issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to troubleshoot effectively.
✨Show Your Communication Skills
Since the role involves issuing communications to users and providing support, highlight your experience in clear and effective communication. Be ready to explain how you keep users informed during incidents and maintenance events.
✨Understand Security Concepts
Familiarise yourself with security concepts like MFA and Conditional Access, as these are crucial for the role. Be prepared to discuss how you would approach security in a support context and any relevant experiences you have.
