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- Tasks: Lead service delivery teams to ensure high-quality IT services for UK Defence customers.
- Company: SiXworks is a top provider of secure digital solutions, focused on innovation in Defence and National Security.
- Benefits: Enjoy 25 days leave, private medical insurance, professional development, and a casual dress code.
- Why this job: Join a dynamic team of experts driving digital innovation in a supportive and inclusive environment.
- Qualifications: Experience in ITIL service management and UK Defence Standards is essential.
- Other info: This hybrid role requires UK sole nationality for security clearance.
The predicted salary is between 43200 - 72000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board. About the job We currently have an exciting opportunity for a Service Delivery Manager to join our existing experienced team. What do we look for in a Service Delivery Manager? We are powered by brilliant people. Due to the growth of our organisation, we require a Service Delivery Manager who is customer focused, metric driven, and experienced in delivering IT infrastructure managed services to UK Defence customers. An effective leader, you will drive the delivery teams to deliver high value, cost effectively while maximizing use of a standard product set and compliant with ITIL processes. This is a hybrid role working alongside our service community within SiXworks. You will orchestrate the multiple service management capabilities in an integrated operation, whilst nurturing the stakeholder relationships required to deliver business as usual activities alongside developing on contract growth. Experience of ITIL service management, IT4IT and/or UK Defence Standards required. This role will require that you have experience and knowledge to carry out the following responsibilities: Oversee the transition of projects into managed service within the SiXworks Gate process, proactively supporting handover from project managers. Propose the planning, execution, and optimization of IT services to meet business objectives and customer expectations. Proactively identify and address potential service disruptions to minimize their impact on the business. Continually assess performance improvements with a view to delivering value for money to our customers. Be metric driven, focused on performance excellence and used to working with KPIs & SLAs. Collaborate with stakeholders to understand service needs and ensure alignment with key risks, issues, dependencies and trade-offs which impact the service delivery/outcomes. Communicate the services\’ key benefits and features to the relevant audiences as part of regular good governance and feedback gathering. Ensure you are gathering timely service feedback and be accountable for ensuring overall measurement of success is embedded into regular rituals, including customer meetings, user meetings, and test regimes. Continuously evaluate and improve the service delivery process to enhance customer satisfaction and operational efficiency. Coordinate and collaborate with the deliver & run and infrastructure teams for all operational aspects of performance, monitoring, and improvements. Ensure timely and accurate delivery of contractually obligated deliverables (CDRLs) to meet project milestones and customer expectations. About SiXworks SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. We are unified in our mission to accelerate innovation and adoption of secure, digital technology to improve the operational agility of Defence and National Security. This is an exciting time for us, we have ambitious plans for continued growth and development, and we are seeking to add brilliant, experienced, motivated, and passionate people to our team to work with us on this journey. Why join SiXworks? Our team is a fusion of brilliance, featuring senior operational, technical, and business leaders from various industries and the armed forces. We\’re also powered by a league of extraordinary IT engineers, architects, developers, and project managers. Together, we\’re an unstoppable force of digital innovation! What can we offer in return? SiXworks offers a unique work culture around our core principles Agility, Security, Innovation, Quality, Collaboration and Inclusivity. Together, these six principles form SiXworks\’ NORTH STAR, guiding the organisation towards success. This is reflected in the raft of benefits available to all our employees. In addition to a competitive salary, we offer: • 25 days annual leave + bank holidays. • Private Medical Insurance. • Life Assurance Scheme. • Contributory pension scheme. • Professional Development opportunities. • Cycle to Work scheme. • Perks at Work scheme. • Contributory company pension. • Discretionary Bonus scheme. • Secure, on-site parking, cafe, restaurant, and gym facilities. • Casual dress. • Free hot and cold drinks in our own, modern kitchen/break-out area. A word on UK Security Clearance Due to the secure nature of the position and working environment, you must be a UK sole national and either have, or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels – GOV.UK SiXworks is an IBM subsidiary which has been acquired by IBM and will be integrated into the IBM organisation. SiXworks will be the hiring entity. By proceeding with this application, you understand that SiXworks will share your personal information with other IBM subsidiaries involved in your recruitment process, wherever these are located. More information on how IBM protects your personal information, including the safeguards in case of cross-border data transfer, are available here: https://www.ibm.com/privacy Notice SiXworks recognises the benefits of Reserve service to Country, Company, and individual. We support Reservists and actively encourage them to apply. We are not considering submissions from agencies. #J-18808-Ljbffr
Contact Detail:
Sixworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarise yourself with ITIL processes and UK Defence Standards, as these are crucial for the Service Delivery Manager role. Understanding these frameworks will not only help you in interviews but also demonstrate your commitment to the industry.
✨Tip Number 2
Network with professionals in the defence sector and service delivery management. Attend relevant industry events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at SiXworks.
✨Tip Number 3
Prepare to discuss specific metrics and KPIs you've worked with in previous roles. Being able to articulate how you've driven performance improvements will set you apart from other candidates.
✨Tip Number 4
Research SiXworks' mission and values thoroughly. Tailor your conversations during interviews to reflect how your personal values align with their principles of Agility, Security, Innovation, Quality, Collaboration, and Inclusivity.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service delivery, particularly with UK Defence customers. Emphasise your knowledge of ITIL processes and any metrics-driven achievements.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer-focused service delivery. Mention specific examples of how you've successfully managed IT infrastructure services and improved performance metrics in previous roles.
Highlight Leadership Skills: Since the role requires effective leadership, be sure to showcase your experience in leading teams and driving service delivery. Use concrete examples to demonstrate how you've nurtured stakeholder relationships and delivered value.
Showcase Continuous Improvement: Discuss your approach to evaluating and improving service delivery processes. Provide examples of how you've proactively identified service disruptions and implemented solutions that enhanced customer satisfaction.
How to prepare for a job interview at Sixworks
✨Understand ITIL and Service Management
Make sure you have a solid grasp of ITIL service management principles, as well as IT4IT and UK Defence Standards. Be prepared to discuss how you've applied these frameworks in previous roles, particularly in delivering IT infrastructure managed services.
✨Showcase Your Leadership Skills
As a Service Delivery Manager, you'll need to demonstrate your ability to lead teams effectively. Prepare examples of how you've driven performance improvements and managed stakeholder relationships in past positions.
✨Be Metric-Driven
Highlight your experience with KPIs and SLAs during the interview. Be ready to discuss specific metrics you've used to measure success and how you've leveraged data to enhance service delivery and customer satisfaction.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential service disruptions and how you would proactively address them to minimise impact on the business. Use real-life examples to illustrate your approach.
