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For Companies At a Glance
- Tasks: Solve complex technical challenges and support secure digital solutions.
- Company: SiXworks, a leader in secure digital innovation for Defence and National Security.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and security in a thrilling growth phase.
- Why this job: Make a real impact on critical operations with cutting-edge technology.
- Qualifications: Experience with Microsoft tools, problem-solving skills, and a passion for technology.
The predicted salary is between 40000 - 50000 £ per year.
Work on Technology That Protects What Matters
At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Level 3 Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact. This role is onsite in Bristol.
What You’ll Do
As a Level 3 Support Engineer, you’ll support our team to design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Your work may include:
- Respond to incoming tickets and provide ongoing feedback on progress.
- Patching & new version installation.
- Providing 3rd line support for our environments, services and infrastructure.
- End user support (desk-side and remote).
- Issuing comms to the user community for incidents and maintenance events.
- Respond to monitoring alerts, triage and escalate where necessary.
- Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
- Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
- Microsoft Active Directory and Sharepoint.
- Azure/Entra/AD administration.
- Microsoft 365 administration.
- Experience with supporting varieties of web apps.
- Incident, change and problem management.
- Endpoint Management/In tune administration.
- Running of PowerShell scripts.
- End User Device provisioning, onboarding of users.
- Understanding of security concepts (MFA, Conditional Access).
- Atlassian suite of ITSM equivalent tooling.
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
About SiXworks
SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.
Why Join Us
Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)
Interested? Please apply!
Level 3 Support Engineer in Farnborough employer: Sixworks
Contact Detail:
Sixworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Level 3 Support Engineer in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SiXworks on LinkedIn. Ask them about their experiences and any tips they might have for landing the Level 3 Support Engineer role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the technical interview by brushing up on your skills with Microsoft Active Directory, Azure, and PowerShell. We recommend setting up a mock interview with a friend or using online platforms to practice common technical questions. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific challenges you've faced in previous roles and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining SiXworks and contributing to our mission of delivering secure digital solutions.
We think you need these skills to ace Level 3 Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Microsoft Active Directory, Azure, and any relevant technologies mentioned in the job description. We want to see how your skills align with what we do at SiXworks!
Showcase Problem-Solving Skills: Since we're all about tackling complex challenges, share specific examples of how you've solved difficult technical issues in the past. This will help us see your critical thinking and ownership in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at SiXworks!
How to prepare for a job interview at Sixworks
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Active Directory, Azure, and the Atlassian suite. Be ready to discuss how you've used these tools in past roles, as well as any challenges you've faced and how you overcame them.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of complex technical issues you've resolved. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your critical thinking and ownership in those situations.
✨Understand the Company Culture
Familiarise yourself with SiXworks' principles: Agility, Security, Innovation, Quality, Collaboration, and Inclusivity. Think about how your personal values align with these and be ready to discuss this during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or how they approach security challenges. This not only demonstrates your enthusiasm but also helps you gauge if it's the right fit for you.