At a Glance
- Tasks: Provide 1st line support and solve technical challenges in secure environments.
- Company: SiXworks, a leader in secure digital solutions for Defence and National Security.
- Benefits: Competitive salary, 25 days leave, private medical cover, and professional development.
- Other info: Join a collaborative team focused on agility, security, and innovation.
- Why this job: Make a real impact on critical operations while working with innovative technology.
- Qualifications: Knowledge of Windows/MacOS, basic networking, and user administration skills.
The predicted salary is between 30000 - 40000 £ per year.
Work on Technology That Protects What Matters
At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Junior Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.
What You’ll Do
As a Junior Support Engineer, you’ll provide 1st line support to our teams that design, build, and deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision-making for critical operations. Your work may include:
- Provide first response to tickets, calls, emails and monitoring events
- Engage with users face-to-face
- Perform initial triage of incidents and requests
- Escalate tickets within the team to 2nd and 3rd line engineers as required
- Onboarding and offboarding of internal and customer users
- Ongoing support of user accounts, access and permissions
- Build, deploy and troubleshoot end user devices (EUDs)
- Testing, build and tracking of physical assets including EUDs and servers
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
- Knowledge of Windows 10/11 and MacOS operating systems
- Understanding of computer components and physical hardware including desktop and laptop computers and servers
- Understanding of basic networking concepts
- Azure/Microsoft 365 user and device administration
- InTune & Jamf administration
- Active Directory user and group administration
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
About SiXworks
SiXworks is a specialist digital innovation partner delivering secure, mission-critical technology to Defence and National Security organisations. We focus on digital experimentation, secure-by-design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.
Why Join Us
Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail-safe-fast cutting-edge technology solutions deployed in highly secure environments. As an end-to-end digital innovation and delivery partner, we turn complex challenges into mission-critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self-motivated people to join the team on our journey.
We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)
Interested? Please apply!
Junior Support Engineer in Farnborough employer: Sixworks
SiXworks is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to tackle complex challenges in secure environments. With a strong focus on professional development, competitive benefits including generous leave, private medical cover, and a supportive workplace, SiXworks offers a unique opportunity for Junior Support Engineers to make a meaningful impact in Defence and National Security missions while enjoying a vibrant and inclusive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Support Engineer in Farnborough
✨Tip Number 1
Get to know the company inside out! Research SiXworks and understand their mission, values, and the tech they work with. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be tackling technical challenges as a Junior Support Engineer, brush up on your troubleshooting techniques. Think about how you would approach common issues and be ready to discuss them in interviews.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn, join relevant groups, and engage in discussions. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining SiXworks and contributing to their mission of delivering secure digital solutions.
We think you need these skills to ace Junior Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how your background aligns with the Junior Support Engineer role, so don’t be shy about showcasing your knowledge of Windows, MacOS, and networking concepts!
Show Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love candidates who can think critically and take ownership of their work, so share those stories that demonstrate your problem-solving abilities!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sixworks
✨Know Your Tech Basics
Brush up on your knowledge of Windows 10/11, MacOS, and basic networking concepts. Being able to discuss these topics confidently will show that you’re ready to tackle the technical challenges that come with the Junior Support Engineer role.
✨Practice Problem-Solving Scenarios
Prepare for common support scenarios you might face, like troubleshooting user issues or handling ticket escalations. Think through how you would approach these problems and be ready to share your thought process during the interview.
✨Show Your Collaborative Spirit
Since this role involves working closely with engineers and delivery specialists, highlight any past experiences where you’ve successfully collaborated in a team. Share examples that demonstrate your ability to communicate effectively and contribute to group problem-solving.
✨Ask Insightful Questions
Prepare thoughtful questions about SiXworks’ projects, culture, and the technologies they use. This not only shows your interest in the company but also gives you a chance to assess if it’s the right fit for you.
