At a Glance
- Tasks: Provide 1st line support and solve technical challenges in a secure environment.
- Company: Join SiXworks, a leader in secure digital solutions for Defence and National Security.
- Benefits: Enjoy competitive salary, 25 days leave, private medical cover, and professional development.
- Other info: Collaborative team environment with opportunities for growth and innovation.
- Why this job: Make a real impact on critical operations while working with cutting-edge technology.
- Qualifications: Knowledge of Windows/MacOS, basic networking, and user administration skills are a plus.
The predicted salary is between 50000 - 70000 £ per year.
Work on Technology That Protects What Matters
At SiXworks, we build secure digital solutions that support Defence and National Security missions. We’re looking for a Junior Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.
What You’ll Do
- Provide first response to tickets, calls, emails and monitoring events
- Engage with users face‑to‑face
- Perform initial triage of incidents and requests
- Escalate tickets within the team to 2nd and 3rd line engineers as required
- Onboarding and offboarding of internal and customer users
- Ongoing support of user accounts, access and permissions
- Build, deploy and troubleshoot end user devices (EUDs)
- Testing, build and tracking of physical assets including EUDs and servers
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
- Knowledge of Windows 10/11 and MacOS operating systems
- Understanding of computer components and physical hardware including desktop and laptop computers and servers
- Understanding of basic networking concepts
- Azure/Microsoft 365 user and device administration
- InTune & Jamf administration
- Active Directory user and group administration
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
About SiXworks
SiXworks is a specialist digital innovation partner delivering secure, mission‑critical technology to Defence and National Security organisations. We focus on digital experimentation, secure‑by‑design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.
Benefits
We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, generous pension (10% employer, 5% employee contribution), bonus and professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break‑out spaces.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance.
Junior Support Engineer in Hampshire employer: SiXworks an IBM company
SiXworks is an exceptional employer that prioritises the wellbeing and professional growth of its employees, offering a competitive salary package alongside generous benefits such as 25 days annual leave, private medical cover, and a robust pension scheme. Our collaborative work culture fosters innovation and practical problem-solving, allowing Junior Support Engineers to engage in meaningful work that directly impacts Defence and National Security missions while enjoying modern facilities like on-site gyms and cafes.
