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- Tasks: Provide 1st/2nd line support and manage incident tickets in a dynamic environment.
- Company: Join SiXworks, a leader in secure digital solutions and innovation.
- Benefits: Enjoy 25 days leave, private medical insurance, and professional development opportunities.
- Why this job: Be part of a passionate team driving digital innovation in Defence and National Security.
- Qualifications: Experience with Windows/MacOS support and basic IT troubleshooting skills.
- Other info: Exciting growth opportunities in a collaborative and inclusive work culture.
The predicted salary is between 30000 - 40000 £ per year.
We currently have an exciting opportunity for a Support Engineer to join our existing experienced team.
Responsibilities:
- Respond to incoming tickets and provide ongoing feedback on progress.
- Providing basic 1st/2nd line support for our environments, services and infrastructure.
- Escalate to 3rd line for complex issues.
- End user support (desk-side and remote).
- Issuing communications to the user community for incidents and maintenance events.
- Respond to monitoring alerts, triage and elevate where necessary.
- Ensure incident tickets are appropriately updated and maintained, and fed into the major incident process where necessary.
- Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
- Occasional travel to remote sites may be required.
Key Skills:
- Windows 10/11 and MacOS support and administration.
- Endpoint Management/InTune administration.
- Running of PowerShell scripts.
- End User Device provisioning, onboarding of users.
- Understanding of security concepts (MFA, Conditional Access).
- Atlassian suite of ITSM equivalent tooling.
- Windows Server support and administration.
- iOS and iPadOS support and administration.
- Understanding of Group Policy (creation and troubleshooting).
- Writing of PowerShell scripts.
What can we offer in return?
- 25 days annual leave + bank holidays.
- Private Medical Insurance.
- Life Assurance Scheme.
- Contributory pension scheme.
- Professional Development opportunities.
- Cycle to Work scheme.
- Discretionary Bonus scheme.
- Secure, on-site parking, cafe, restaurant, and gym facilities.
- Free hot and cold drinks in our own, modern kitchen/break-out.
Due to the secure nature of the position and working environment, you must have, or be eligible to obtain Security Clearance.
SiXworks is not considering submissions from agencies.
Support Engineer in Farnborough employer: SiXworks an IBM company
Contact Detail:
SiXworks an IBM company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Engineer in Farnborough
✨Tip Number 1
Get to know the company! Research SiXworks and understand their mission and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your Windows and MacOS support knowledge, as well as PowerShell scripting. Being able to demonstrate your expertise during interviews can really set you apart from other candidates.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and potentially lead to referrals, which are always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the SiXworks team.
We think you need these skills to ace Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant skills and experiences that match the Support Engineer role. We want to see how you can contribute to our team, so don’t hold back!
Showcase Your Technical Skills: Since this role involves a lot of technical support, be sure to mention your experience with Windows 10/11, MacOS, and any other relevant tools like PowerShell. We love seeing candidates who can demonstrate their hands-on experience!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at SiXworks an IBM company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, MacOS, and the Atlassian suite. Be ready to discuss how you've provided 1st and 2nd line support in the past, and have examples ready that showcase your troubleshooting skills.
✨Showcase Your Communication Skills
As a Support Engineer, you'll need to communicate effectively with users. Prepare to demonstrate how you've issued communications during incidents or maintenance events. Think about times when your clear communication made a difference in resolving an issue.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like how you'd handle a complex ticket or escalate an issue. Practise your thought process for triaging alerts and documenting resolutions, as this will show your problem-solving abilities.
✨Understand Security Concepts
Since the role involves working in secure environments, brush up on your understanding of security concepts like MFA and Conditional Access. Be prepared to discuss how these concepts apply to your previous roles and how you ensure compliance in your work.