At a Glance
- Tasks: Solve complex technical challenges and provide expert support in secure environments.
- Company: SiXworks, a leader in secure digital solutions for Defence and National Security.
- Benefits: Competitive salary, 25 days leave, private medical cover, and professional development.
- Other info: Join a collaborative team focused on innovation and career growth.
- Why this job: Make a real impact on critical operations with cutting-edge technology.
- Qualifications: Experience in Windows, Azure, and strong problem-solving skills.
The predicted salary is between 45000 - 55000 £ per year.
Work on Technology That Protects What Matters
At SiXworks, we build secure digital solutions that support Defence and National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Senior Support Engineer who enjoys solving difficult technical challenges and wants their work to have real operational impact.
What You’ll Do
As a Senior Support Engineer, you’ll provide 2nd and 3rd line support as we deliver secure digital solutions in highly secure environments. You’ll work alongside engineers, architects, and delivery specialists to develop technology that enables faster, safer decision‑making for critical operations. Your work may include:
- Respond to incoming tickets and provide ongoing feedback on progress.
- Providing expert, 2nd/3rd line support for our environments, services and infrastructure.
- Continual improvement & problem management.
- Ensure incident tickets are appropriately updated and maintained and fed into the major incident process where necessary.
- Ensure incident resolutions are appropriately documented in the ticketing system and wider knowledge base.
- Occasional travel to remote sites may be required.
What We’re Looking For
We value people who take ownership, think critically, and enjoy working as part of a collaborative team tackling complex challenges. You don’t need to tick every box, but we’re particularly interested in people with skills/experience in:
- Windows 10/11 & Apple MacOS support and administration
- Azure/Microsoft 365 user and device administration
- Microsoft Teams administration
- Endpoint Manager/InTune administration
- Active Directory user and group administration
- PowerShell & scripting experience
- End User Device provisioning, onboarding of users
- Understanding of security concepts (MFA, Conditional Access)
- Knowledge of networking & VPN configuration
Just as important are curiosity, strong problem solving ability, and the motivation to continuously improve how technology is designed and delivered.
About SiXworks
SiXworks is a specialist digital innovation partner delivering secure, mission‑critical technology to Defence and National Security organisations. We focus on digital experimentation, secure‑by‑design architecture, cloud technologies, and rapid application development to help our customers move faster and stay ahead of evolving challenges. Our team combines expertise from across technology, business, and operational backgrounds including the armed forces creating a collaborative environment where practical thinking and innovation thrive.
Why Join Us
Our culture is guided by six principles: Agility, Security, Innovation, Quality, Collaboration and Inclusivity our North Star for how we work. SiXworks is a leading provider of secure digital solutions, specialising in digital experimentation and focused on fail‑safe‑fast cutting‑edge technology solutions deployed in highly secure environments. As an end‑to‑end digital innovation and delivery partner, we turn complex challenges into mission‑critical digital advantages. This is a thrilling time for us, with ambitious plans for growth. We are looking for brilliant, experienced, driven and self‑motivated people to join the team on our journey. We offer competitive salaries and a package that supports your wellbeing and development, including 25 days annual leave + bank holidays, free Private Medical cover and Life Assurance, Generous pension (10% employer, 5% employee contribution), Bonus and Professional development and training support. In addition to secure parking, gym, café & restaurant on site and lots of open break out spaces.
A word on UK Security Clearance
Due to the secure nature of the position and working environment, you must have or be eligible to obtain Security Clearance. More details relating to UK Security Clearance can be found here: United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk)
Interested? Please apply: https://sixworks.bamboohr.com/careers/296
Senior Support Engineer in Farnborough employer: SiXworks an IBM company
SiXworks is an exceptional employer that prioritises innovation and collaboration, making it an ideal place for a Senior Support Engineer to thrive. With a strong focus on employee wellbeing, we offer competitive salaries, generous leave, and comprehensive benefits including private medical cover and professional development opportunities. Our dynamic work culture, guided by principles of agility and inclusivity, fosters personal growth while contributing to mission-critical projects that have a real operational impact in Defence and National Security.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Support Engineer in Farnborough
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SiXworks on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss your experience with Windows, Azure, and problem-solving scenarios. We want to see how you tackle those tricky challenges!
✨Tip Number 3
Show off your passion for security and innovation! During interviews, share examples of how you've improved processes or tackled complex issues in past roles. It’s all about demonstrating that you’re the right fit for our collaborative culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SiXworks.
We think you need these skills to ace Senior Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Support Engineer role. Highlight your expertise in Windows, Azure, and any relevant scripting experience to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about technology and how you’ve tackled complex challenges in the past. Show us your problem-solving skills and how you can contribute to our mission.
Showcase Your Team Spirit:We love collaboration! Mention any experiences where you’ve worked as part of a team to solve technical issues or improve processes. This will help us see how you fit into our culture.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SiXworks an IBM company
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Apple MacOS, and Azure/Microsoft 365. Be ready to discuss your experience with these systems and how you've tackled technical challenges in the past. This will show that you're not just familiar with the tech, but that you can also apply it effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles. Think about specific incidents where you provided 2nd or 3rd line support and how you approached them. This will demonstrate your critical thinking and ownership, which are key qualities they're looking for.
✨Understand Security Concepts
Since the role involves working in secure environments, make sure you can talk about security concepts like MFA and Conditional Access. Being able to explain how these concepts apply to your work will highlight your understanding of the importance of security in technology.
✨Be Ready for Collaboration
SiXworks values teamwork, so be prepared to discuss how you've worked collaboratively in the past. Share experiences where you’ve partnered with engineers or delivery specialists to achieve a common goal. This will show that you’re a team player who thrives in a collaborative environment.
