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- Tasks: Join our Care Navigation Team to support patients and manage enquiries with empathy.
- Company: Sixways Clinic, a friendly GP Practice in Cheltenham Spa.
- Benefits: Supportive team environment and the chance to make a real difference in healthcare.
- Why this job: Be the first point of contact for patients and help them navigate their healthcare journey.
- Qualifications: Good education, customer service experience, and understanding of medical terminology required.
- Other info: Fast-paced role that offers valuable experience in a healthcare setting.
The predicted salary is between 30000 - 42000 £ per year.
Sixways Clinic is looking for a motivated, empathetic, customer service orientated person to join our busy Care Navigation Team. The post holder will have a positive attitude, good listening and communication skills and be a team player. Previous experience of working within a customer based service is required. This is a varied role and much of the work undertaken will be of a highly confidential and sensitive nature.
We have 26 hours available in the below shift pattern:
Monday: 8:30 – 13:30
Tuesday: 12:30 – 17:30
Friday: 8:30 to 17:30
Main duties of the job
The Care Navigation role is key to the success of the daily practice operations. This role involves answering the telephone, dealing with enquiries, booking appointments, using and directing patients with our on-line booking systems, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.
The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data.
The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
About us
Sixways Clinic is a friendly GP Practice in Cheltenham Spa. We serve just over 11,000 patients and aim to provide the highest level of care at all times. We have six GP Partners, two Salaried GPs, 2 ANPs, a strong Nursing Team, Admin Team and Care Navigation Team.
Job responsibilities
We are looking for a new care navigator to join our busy Care Navigation Team. The main responsibilities for this role is answering the telephone, dealing with patient enquiries, booking appointments, undertaking tasks for our clinical teams, signposting patients to internal and external services and generally providing a high standard of patient liaison.
The post holder will be able to demonstrate excellent verbal and written communication skills, be able to organise and prioritise a busy workload and work to tight deadlines whilst maintaining confidentiality and demonstrating tact and diplomacy. Attention to detail is of paramount importance as there will be a high level of contact with patients and their individual data. Some data will be of a highly sensitive nature. The post holder will need to be able to work within and understand the importance of policies and procedures around patient information, data sharing, information governance and confidentiality.
Please be aware that this job is demanding. You will be dealing with patients who are ill and potentially stressed. You will be their first port of call. Empathy and understanding with a willingness to help provide a solution following Practice Protocols is the key to this very important role.
Person Specification
Qualifications
- Good standard of education with literacy and numeracy skills
- Qualifications at A level standard
Experience
- Experience of working with the general public
- Experience and understanding of medical terminology
- Previous NHS/Primary Care General Practice experience
Skills
- Ability to work independently
- Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
- SystmOne software experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Care Navigator employer: Sixways
Contact Detail:
Sixways Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Navigator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sixways Clinic. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their Care Navigation Team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on demonstrating your empathy and customer service skills, as these are key for the Care Navigator role. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. Remember, this role involves a lot of patient interaction, so showcasing your ability to communicate effectively is crucial.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Sixways Clinic site. This not only streamlines the process but also shows your enthusiasm for joining our team. Plus, it’s a great way to ensure your application gets the attention it deserves!
We think you need these skills to ace Care Navigator
Some tips for your application 🫡
Show Your Empathy: In your application, make sure to highlight your empathetic nature. We want to see how you connect with people, especially in a customer service role like this one. Share examples of how you've helped others in stressful situations!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate good communication skills, so make sure your writing reflects that. Avoid jargon and focus on what makes you a great fit for the Care Navigator role.
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer service or healthcare. We’re looking for someone who understands the demands of the role, so share specific examples that showcase your skills and knowledge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Sixways
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Care Navigator role. Familiarise yourself with the key responsibilities like answering calls, booking appointments, and handling sensitive patient information. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves dealing with patients who may be stressed or unwell, it's crucial to convey your empathetic nature during the interview. Share examples from your past experiences where you've successfully handled difficult situations with compassion and understanding.
✨Highlight Your Communication Skills
Excellent verbal and written communication skills are essential for a Care Navigator. Prepare to discuss how you've effectively communicated with customers or colleagues in previous roles. You might even want to practice answering common interview questions out loud to ensure you articulate your thoughts clearly.
✨Demonstrate Attention to Detail
Given the sensitive nature of the data you'll be handling, it's important to showcase your attention to detail. Bring up specific instances where your meticulousness has made a difference in your work, whether it was in managing patient records or ensuring compliance with policies and procedures.
