At a Glance
- Tasks: Lead a team to ensure seamless booking experiences for guests across multiple venues.
- Company: Established premium restaurant group in Central London with a focus on guest satisfaction.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Perfect for those looking to transition from restaurant roles to an office-based position.
- Why this job: Join a vibrant team and make a real impact on guest experiences and revenue optimisation.
- Qualifications: Experience in reservations management, ideally across multiple sites, with strong commercial awareness.
The predicted salary is between 31500 - 38500 £ per year.
Our client is an established, multi-site premium restaurant group in Central London. They are seeking an experienced Reservations Manager to lead their reservations function, ensuring a seamless, professional booking experience for guests across all venues.
The Reservations Manager will lead a team of reservations agents from a central office, ensuring the reservations system is maintained accurately and that every guest enquiry, booking and request is handled to a consistently high standard. This role also plays an important part in optimising revenue through effective management of covers, seating and no-shows.
- Maintaining a comprehensive understanding of each venue's offering to support informed guest recommendations
- Maintaining accurate records of bookings, cancellations and guest preferences, ensuring guest data is handled securely
- Monitoring booking trends and optimising seating plans to maximise revenue and minimise no-shows
- Producing regular reporting on reservations performance for senior management
Proven experience in a reservations management role, ideally across multiple sites.
Comfortable balancing guest experience with commercial and revenue considerations.
Candidates from a restaurant-based reservations background looking to move into a more office-based role, or reception managers seeking a similar step, are equally welcome to apply.
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Sixty Eight People: Shaping people and talent leadership through expert and honest conversation.
Room Manager in London employer: Sixty Eight People
As an Associate Director of Operations at this prestigious B2B conference and events venue in Central London, you will thrive in a people-first culture that prioritises leadership and collaboration. With a competitive interim salary and the opportunity to reshape operations while working closely with senior stakeholders, you will have the chance to make a significant impact in a dynamic environment known for its service quality and sustainability. The role offers not only immediate responsibilities but also long-term growth potential within a well-established team dedicated to excellence.
