At a Glance
- Tasks: Lead a team to ensure seamless booking experiences for guests across multiple premium restaurants.
- Company: Established multi-site premium restaurant group in vibrant Central London.
- Benefits: Competitive salary up to £50,000 and opportunities for career growth.
- Other info: Perfect for those looking to transition from restaurant roles to an office-based position.
- Why this job: Join a dynamic team and enhance guest experiences while optimising revenue.
- Qualifications: Experience in reservations management and strong knowledge of OpenTable or similar systems.
The predicted salary is between 45000 - 50000 £ per year.
Our client is an established, multi-site premium restaurant group in Central London. They are seeking an experienced Reservations Manager to lead their reservations function, ensuring a seamless, professional booking experience for guests across all venues.
The Role
The Reservations Manager will lead a team of reservations agents from a central office, ensuring the reservations system is maintained accurately and that every guest enquiry, booking and request is handled to a consistently high standard. This role also plays an important part in optimising revenue through effective management of covers, seating and no-shows.
Key Responsibilities
- Leading and developing a team of reservations agents, coordinating schedules to ensure full and consistent daily coverage
- Owning the reservations process end-to-end, ensuring bookings are handled accurately and efficiently across all sites
- Delivering a welcoming, professional guest experience at every touchpoint, and confidently resolving enquiries and special requests
- Maintaining a comprehensive understanding of each venue's offering to support informed guest recommendations
- Maintaining accurate records of bookings, cancellations and guest preferences, ensuring guest data is handled securely
- Monitoring booking trends and optimising seating plans to maximise revenue and minimise no-shows
- Producing regular reporting on reservations performance for senior management
Candidate Requirements
- Proven experience in a reservations management role, ideally across multiple sites
- Strong, confident working knowledge of OpenTable or an equivalent reservations system
- Excellent organisational and communication skills
- Comfortable balancing guest experience with commercial and revenue considerations
- Candidates from a restaurant-based reservations background looking to move into a more office-based role, or reception managers seeking a similar step, are equally welcome to apply
Sound great? Please apply below. Not for you? We will help you with your next move. Get in touch via our website.
Reservations Manager in London employer: Sixty Eight People
Sixty Eight People is an exceptional employer that prioritises operational excellence and a vibrant work culture, making it an ideal place for passionate individuals in the hospitality sector. With a strong focus on employee growth and development, team members are encouraged to contribute to shaping a positive environment that values collaboration and accountability. Located in a dynamic area, this role offers unique opportunities to influence the company's expansion while ensuring outstanding guest experiences across all BEAR sites.
