Conference and Events Manager

UNIQUE VENUE. FORWARD THINKING. CULTURE FOCUSED.

We’re looking for an experienced and motivated Conference and Operations Manager to lead the delivery of high-quality events at our client’s dynamic venue. They will oversee all operational aspects of conferences and banqueting, manage and inspire a dedicated team, and ensure everything runs exceptionally.

The Role

• They will be responsible for event logistics, inventory and supplier management, and will act as Duty Manager when needed. They’ll play a key role in driving service excellence and supporting the growth of our hospitality offering.
• Lead, motivate, and support the conference and banqueting team to deliver consistently outstanding events and guest experiences, maintaining a 5-star service standard.
• Oversee the day-to-day operations of events including setup, execution, and breakdown, ensuring all client requirements are fulfilled.
• Effectively delegate tasks to supervisors and team members to ensure smooth event delivery.
• Ensure full compliance with all legal and operational standards, including food hygiene, COSHH, health and safety, and alcohol licensing. Maintain accurate and up-to-date training records.
• Manage all administrative functions of the department including staffing schedules, financial reporting, stock control, and procurement.
• Maintain effective staffing levels to deliver events efficiently, while supporting day-to-day operational needs.
• Develop and maintain strong relationships with clients, suppliers, partners, and internal teams to ensure high-quality and collaborative service delivery.
• Monitor departmental costs including labour, stock, and equipment, ensuring all budgets are adhered to and financial targets are met.
• Place timely and accurate orders for supplies and provisions to meet event specifications.
• Conduct regular operational audits to ensure adherence to procedures and legal compliance.
• Contribute to the achievement of department KPIs and support long-term strategic growth.
• Collaborate closely with the wider events and catering teams to ensure coordinated and seamless service delivery.
• Hold the Premises Licence and ensure strict adherence to licensing laws and procedures.
• Work with the Head of Hospitality to identify opportunities for partnerships and product development to enhance event offerings.
• Take on the role of Duty Manager as required, supporting the smooth operation of the venue and its reputation for excellence.
• Carry out any additional duties required to ensure the effective running of the department.

Your DNA

• A natural leader with a passion for delivering exceptional guest experiences
• Thrives in fast-paced, dynamic environments with a calm, solutions-focused approac
• Strong background in hospitality or event operations, with excellent logistical skills
• Detail-oriented, highly organised, and committed to service excellence
• Confident in navigating and enforcing health, safety, and licensing regulations
• Skilled at motivating and developing teams to achieve high performance
• Proactive, resourceful, and always looking for ways to improve and innovate
• Takes pride in going the extra mile to ensure every event runs smoothly