Head of Retail Ops & Customer Journey

Head of Retail Ops & Customer Journey

Full-Time On-site
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Sixty Eight People Ltd. is seeking a strategic, field-based role to define and own customer-journey and brand standards across the estate, from concessions to entertainment. You will drive cross-site consistency and create measurable improvements in guest experience.

Working with the Operations Directors, you will roll out standards, lead commercial projects, and own performance insights to inform decisions, with travel across sites and occasional visits to Head Office.

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Head of Retail Ops & Customer Journey employer: Sixty Eight People Ltd

Join our team as an Assistant Manager in Sedbergh, where we prioritise a people-first culture and offer a supportive work environment. With a competitive salary of Β£35,000 plus tips, flexible working arrangements, and a four-day work week, we are committed to employee well-being and growth. Enjoy the unique advantage of staff accommodation within walking distance, making your work-life balance even more rewarding.

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Contact Details:

Sixty Eight People Ltd Recruitment Team