Head of Retail
BRAND-NEW ROLE. STRATEGIC. FIELD BASED. CROSS-ESTATE IMPACT.
What's in it for you?
£75,000–£85,000
London preferred, but Manchester or Birmingham considered for the right person — with nationwide travel
No fixed desk, roughly one day a week in Head Office, with the rest driven by what the role needs
Reporting directly to the Operations Director
A brand-new role with real scope to shape the function, the standards and how the customer journey works across the business
Who are they?
A multifaceted business rethinking how it connects with its guests. Customer journeys are changing, with retail-style thinking, self-service, concessions, entertainment and new ways of spending becoming a much bigger part of the experience. This is a chance to take ownership of brand and customer-journey standards across the estate and turn those ideas into something that actually works on the ground.
What you'll be doing
Defining and owning customer-journey and brand standards across the estate, from concessions and entertainment to queuing, self-service and everything in between
Working alongside the two Operations Managers to roll those standards out across sites, with clear audits and reporting to track delivery
Leading commercial projects that change how the business connects with and sells to its guests
Owning insight, bringing together internal performance data, customer insight and external market/competitor research across cinema, leisure, entertainment and retail
Taking ownership of spend per head as a key commercial measure
Acting as the starting point and governance for new initiatives, spotting the opportunity, setting the requirement, briefing the execution and measuring what happens afterwards
What we're looking for
Experience in large concession businesses, multi-site retail or hybrid retail/hospitality environments would be particularly relevant
Leisure experience is useful, but not essential
Someone commercially minded who naturally looks at customer behaviour, spend and the wider journey
Enough gravitas and confidence to challenge senior stakeholders constructively and hold people to account
Comfortable working in a genuinely flexible, situational way, some weeks will be more site and project focused, others more Head Office and strategic
Most importantly, someone who can spot what could be better, turn it into a clear standard or initiative, and then make sure it actually happens
If this sounds like you, or you know someone who should be having this conversation, drop me a message.
We are Sixty Eight People. Shaping hospitality leadership through expert and honest conversation.
TPBN1_UKCT
Head of Retail in Manchester employer: Sixty Eight Group Ltd
Join a vibrant and well-established pub group in one of West London's most desirable neighbourhoods as a General Manager, where your leadership will foster a strong community spirit. Enjoy competitive pay, career progression opportunities, and a supportive work culture that prioritises employee wellbeing and development. With perks like friends and family discounts, retail savings, and industry-leading apprenticeships, this role offers a rewarding path for those passionate about hospitality.
