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- Tasks: Lead a dynamic team to ensure top-notch customer service and efficient operations.
- Company: Join SIXT Van & Truck, a global leader in mobility services.
- Benefits: Enjoy competitive pay, career growth, and a vibrant work culture.
- Why this job: Make a real impact while developing your leadership skills in a fast-paced environment.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Full-time role with opportunities for training and development.
The predicted salary is between 36000 - 60000 £ per year.
Do you want to take on responsibility and fulfil customer wishes? As the Depot Manager at SIXT Van & Truck in Yeovil, you’ll have the overall responsibility for the day-to-day running of the Hire Desk and Transport services. You’ll manage, motivate and coach a team of Hire & Sales Co-ordinators, Vehicle Valeters, Van Liners, Washer/Checkers and Drivers ensuring their health and safety is provided for. You’ll take ownership of all required reports ensuring their accurate and timely completion. To have a strong sales focus and be able to deal effectively with customers at all levels in the pursuit of increasing sales revenue and resolving any queries lodged. Please note that this is a Full time role, with an average working week of 45 hours, and a requirement to work 1 in every 2 Saturday mornings.
KEY RESPONSIBILITIES
- Staff: Allocating and monitoring the workload of the hire desk team and drivers on a daily basis. Monitor efficiency of hire desk staff and drivers to ensure customer service levels are maintained. Review and establish the training needs of staff and where appropriate provide one to one coaching or alternatively in consultation with the Multi-Site Manager consider head office or external training. Always ensure adequate cover by authorising holiday requests and monitoring weekend attendance. Involvement with the recruitment and induction of new team members. Take ownership of all matters relating to staff absence/movements/discipline and training needs and inform management appropriately. Ensure all staff wear appropriate corporate clothing.
- Systems & Procedures: Achieve add-on sales budget by ensuring that HSC’s are proactively selling consumables. Stock control of consumables and re-sale items and re-ordering when necessary. Monitor processing of on hires, off hires and exchanges on SVAT’s computer system and using PDA’s where possible. Identification and resolution of queries through monitoring and analysis of paperwork procedures. Ensure manual paperwork kept to a minimum. Adapt to changes in systems and criteria as and when required and be proactive in looking after DVR and SVAT interests and customer business.
- Reporting: Review all relevant customer reports and take action where appropriate. Report to the Workshop Manager on vehicles that are unavailable for hire. Report errors on rates to HQ staff and ensure rectification. Review Insurance report. Daily Yard check. Review monthly credit note review and take action where appropriate. Review & action monthly live hire reports.
- Health & Safety: Ensure that the company’s health & safety policy and procedures are adhered to in relation to the running of the hire desk and transport services. Ensure staff are supplied with and wear appropriate PPE. Ensure the cleanliness and tidiness of the hire office and vehicles to minimise the risk of accidents. Ensure all accidents are recorded and reported in accordance with company procedures. Ensure staff are working in accordance with the company’s H&S policy, procedures and safe systems of work. Bring any matters of concern in relation to H&S to the immediate attention of the relevant department.
- General: Ensure all company procedures in relation to the hire desk and transport are always adhered to. Attend weekly meetings with Multi-site Manager. Adopt a hands-on role during holiday and absence periods. Perform any other duties as may be required by the Company, which are deemed as common practice.
- Behaviours: Embody and demonstrate SIXT Van & Truck Behaviours and hold employees accountable.
- Key Performance Indicators: Depot audits to meet SVAT Standard. Accuracy of paperwork. Minimal customer complaints. Meeting deadlines. Compliance with company procedures. Timely submission of required reports.
Additional Information
About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Depot Manager - Yeovil employer: Sixt
Contact Detail:
Sixt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Depot Manager - Yeovil
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at SIXT. A friendly chat can sometimes lead to job opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching SIXT’s values and services. Show us you’re not just another candidate; demonstrate how your skills align with our mission of providing top-tier customer experience.
✨Tip Number 3
Practice common interview questions and role-play with a friend. This will help you feel more confident and articulate when discussing your experience managing teams and ensuring customer satisfaction.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you’re genuinely interested in the Depot Manager position.
We think you need these skills to ace Depot Manager - Yeovil
Some tips for your application 🫡
Show Your Leadership Skills: As a Depot Manager, you'll be leading a team, so make sure to highlight any previous experience in managing or coaching others. We want to see how you motivate and support your team to achieve great results!
Be Customer-Focused: This role is all about fulfilling customer wishes, so share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who understand the importance of excellent customer service!
Detail-Oriented Reporting: You'll need to take ownership of reports, so demonstrate your attention to detail in your application. Mention any experience you have with reporting or data analysis to show us you're up for the task!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Sixt
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Depot Manager. Familiarise yourself with the key tasks like managing staff, ensuring health and safety compliance, and handling customer queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
As a Depot Manager, you'll be leading a team, so it's crucial to highlight your leadership experience. Prepare examples of how you've motivated and coached teams in the past, and be ready to discuss your approach to training and development. This will give the interviewers confidence in your ability to manage their team effectively.
✨Prepare for Customer Scenarios
Customer service is a big part of this role, so think about how you would handle various customer situations. Be ready to discuss specific instances where you've resolved issues or increased sales. This will show that you can maintain high customer satisfaction while driving revenue.
✨Understand Health & Safety Regulations
Since health and safety is a key responsibility, brush up on relevant regulations and best practices. Be prepared to discuss how you would ensure compliance within the depot and how you would handle any incidents. This will demonstrate your commitment to creating a safe working environment for your team.
