At a Glance
- Tasks: Deliver exceptional customer service while valeting and driving vehicles at Luton Airport.
- Company: Join SIXT, a global leader in mobility services with a focus on customer experience.
- Benefits: Enjoy a competitive salary, performance bonuses, generous leave, and exclusive employee perks.
- Other info: Dynamic work environment with opportunities for training and professional growth.
- Why this job: Be the face of SIXT, making a real impact on customer journeys every day.
- Qualifications: Must have a valid driving license and strong communication skills.
The predicted salary is between 23000 - 30000 £ per year.
Overview
Valeter/Driver - Luton Airport at SIXT. Join our Fleet Service team as the first and last point of contact for customers, working outdoors in car parks, welcoming customers on arrival and assisting with returns while delivering first-class service. Starting salary £27,580.80 per year, plus a bonus to reward dedication.
Your role at SIXT
- You will prepare, clean, and valet vehicles to maintain a high standard for our customers
- You will complete all necessary handover paperwork with the customer to ensure a smooth transition
- You will manage vehicle deliveries and collections between branches, ensuring timely service
- You will inspect vehicles for damage during collection and return, report any issues, and complete the required documentation
- You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager
- You will assist in refueling vehicles, supporting efficient branch operations while representing the premium SIXT brand with outstanding customer service
Your skills matter
- Adaptability — You excel in a dynamic environment and can work under pressure, both independently and as part of a team
- Attention to Detail — You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections
- Communication — You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings
- Flexibility — You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service
- Driving License — You hold a valid driving license and bring a minimum of 12 months driving experience
What we offer
- Competitive Compensation & Financial Security — Attractive salary, performance-based bonus, and pension scheme
- Generous Time Off — 22 days of annual leave plus bank holidays
- Training & Professional Development — Paid training and development opportunities
- Exclusive Employee Benefits — Access SIXT car hire terms and staff rental perks for family and friends
- Wellbeing Support & Life Assurance — Yulife wellbeing app and in-service life assurance
- Family & Employee Assistance — Family-friendly policies and Employee Assistance Programme
About us
We are a globally leading mobility service provider with revenue of €4.0 billion and around 9,000 employees. Our ONE platform combines SIXT rent, SIXT share, SIXT ride, and SIXT+ to provide access to a fleet of 350,000 vehicles, with thousands of partners and millions of drivers worldwide. We operate in more than 110 countries at 2,000 rental stations, prioritising top-tier customer experience and long-term stability.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Travel Arrangements
Valeter/Driver - Luton Airport employer: Sixt
At SIXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer service and employee satisfaction. Located at Luton Airport, our team enjoys competitive compensation, generous time off, and extensive training opportunities, all while being part of a globally recognised brand dedicated to delivering outstanding mobility solutions. Join us to grow your career in a dynamic environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Valeter/Driver - Luton Airport
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sixt. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sixt before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Valeter/Driver - Luton Airport
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sixt:Your cover letter is your chance to shine! Tell us why you want to work at Sixt specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sixt!
How to prepare for a job interview at Sixt
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
