At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle rentals in a dynamic branch environment.
- Company: Join SIXT, a leading global mobility service provider with a focus on customer experience.
- Benefits: Earn £13,300 annually, enjoy 22 days off, and access professional development opportunities.
- Other info: Flexible part-time role with opportunities for growth and a supportive team culture.
- Why this job: Be the face of SIXT, creating memorable experiences for customers while developing your skills.
- Qualifications: Sales mindset, customer-focused, and a valid driver's licence with driving experience.
The predicted salary is between 28249 - 34527 £ per year.
Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities and a basic salary of £13,300.
Please note this is a part-time position working 20 hours a week.
You are the first point of contact for our customers, friendly, professional and passionate about sales and service. You impress with tailored offers and make every customer interaction a special experience. You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile. You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager. You'll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand. You'll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers.
YOUR SKILLS
- Sales Mindset: You love sales and are passionate about service and customer support.
- Customer Focus: You have experience in direct customer contact, ideally in service, tourism or sales.
- Communication: You are communicative and articulate in English.
- Flexibility: You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays.
- Driving Experience: You hold a valid driver's licence with at least 12 months of driving experience.
WHAT WE OFFER
- Top-Tier Pay Structure: Earn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme.
- Generous Time Off: Enjoy 22 days of annual leave, plus bank holidays.
- Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career.
- Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
- Family & Employee Assistance: Benefit from family-friendly policies and receive support through our Employee Assistance Programme.
Part-Time Customer Service Agent - Leicester employer: Sixt
At SIXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and sales excellence. Our Leicester branch provides part-time Customer Service Agents with competitive pay, generous time off, and extensive training opportunities to foster personal and professional growth. Join us to be part of a globally leading mobility service provider where your contributions are recognised and rewarded, all while enjoying a supportive environment that prioritises employee wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Part-Time Customer Service Agent - Leicester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Sixt and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Sixt and let us see your personality shine through!
We think you need these skills to ace Part-Time Customer Service Agent - Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Sixt.
Get Familiar with Our Brand:Before applying, take some time to learn about Sixt and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Sixt
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Sixt.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Sixt will surely appreciate.
