The Damage Claims Agent manages vehicle damage cases from incident report to repair completion and handover to the Billing & Recharge team. You will coordinate repairs, gather evidence, and communicate with customers, drivers, bodyshops, and internal teams to ensure efficient and cost-effective vehicle return to service. If you thrive in a dynamic environment and enjoy problem-solving, join Team Orange.
YOUR ROLE AT SIXT
- You receive and log damage reports, assessing evidence to prioritise and categorise incidents accurately
- You source and evaluate repair estimates, authorise repairs within limits, and coordinate repair bookings
- You monitor repair progress, arrange temporary vehicles, and conduct quality checks before handover
- You maintain accurate case records and compile files for Billing & Recharge handover
- You provide clear liability assessments and liaise with Insurance Professionals on complex cases
- You keep customers, drivers, and stakeholders updated and handle inquiries professionally within SLA
YOUR SKILLS MATTER
- Experience You have coordination, case management, or customer service experience
- Organisation You manage multiple cases simultaneously with strong attention to detail
- Communication You possess excellent written and verbal communication skills
- Tech-savvy You are comfortable working with computer systems and databases
- Background Ideally, you have knowledge of fleet, automotive, insurance, or claims administration
- Know-how Basic understanding of vehicle damage and repair processes is advantageous
WHAT WE OFFER
- Competitive Reward Package Attractive base salary with a performance-based bonus
- Time Off & Financial Security Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance
- Wellbeing & Support Employee Assistance Programme and access to wellbeing resources
- Career Development An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your care
About us:
We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight.
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Damage Claims Agent in Manchester employer: Sixt
At SIXT, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values customer service and sales excellence. Our Leicester branch provides part-time Customer Service Agents with competitive pay, generous time off, and extensive training opportunities to foster personal and professional growth. Join us to be part of a globally leading mobility service provider where your contributions are recognised and rewarded, all while enjoying a supportive environment that prioritises employee wellbeing.
