At a Glance
- Tasks: Deliver exceptional customer service and manage vehicle operations at Manchester Airport.
- Company: Join SIXT, a leading global mobility service provider with a focus on customer experience.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and exclusive employee perks.
- Other info: Flexible shifts, including weekends, with excellent career growth potential.
- Why this job: Be the face of SIXT, making every customer interaction memorable while working in a dynamic environment.
- Qualifications: Sales mindset, customer service experience, and a valid driver's licence required.
The predicted salary is between 24000 - 30000 £ per year.
Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Your role includes working outdoors in car parks, welcoming customers on arrival, and assisting with returns – all while providing first-class service. Please note that this role is for a Fixed Term Contract that will be running until 31st March 2028, with a high potential of being extended beyond that date.
YOUR ROLE
- You are the first point of contact for our customers, friendly, professional and passionate about sales and service.
- You impress with tailored offers and make every customer interaction a special experience.
- You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager.
- You'll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand.
- You'll manage vehicle deliveries and collections between branches, ensuring timely service.
- You'll prepare, clean, and valet vehicles to maintain the highest standards for our customers.
- You'll support in handling rental agreements and customer inquiries, organised, service-oriented and always with a smile.
YOUR SKILLS
- Sales Mindset: You love sales and are passionate about service and customer support.
- Customer Focus: You have experience in direct customer contact, ideally in service, tourism or sales.
- Communication: You are communicative and articulate in English.
- Flexibility: You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays.
- Driving Experience: You hold a valid driver's licence with at least 12 months of driving experience.
WHAT WE OFFER
- Competitive Compensation & Financial Security: Receive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT's pension scheme.
- Generous Time Off: Enjoy 22 days of annual leave, plus bank holidays (pro rata).
- Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career.
- Exclusive Employee Benefits: Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme.
- Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
- Family & Employee Assistance: Benefit from family-friendly policies and receive support through our Employee Assistance Programme.
- Parking: Free branch parking for smoother starts.
About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Customer Service Agent - Manchester Airport employer: Sixt
SIXT is an excellent employer that prioritises employee satisfaction and growth, offering a competitive starting salary of £27,923.87 along with a range of benefits. The work culture at the Yeovil Depot fosters teamwork and customer focus, ensuring that every team member feels valued and has opportunities for career advancement within a premium brand environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Manchester Airport
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Sixt.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Sixt. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Agent - Manchester Airport
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Sixt.
How to prepare for a job interview at Sixt
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Sixt's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Sixt offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
