At a Glance
- Tasks: Lead a team managing vehicle damage claims and ensure efficient processes.
- Company: Join SIXT, a global leader in mobility services with over 110 years of experience.
- Benefits: Enjoy competitive salary, up to 22 days holiday, and performance-based bonuses.
- Other info: Access to wellbeing resources and opportunities for career growth.
- Why this job: Make a real impact in a dynamic environment while developing your career.
- Qualifications: Proven leadership in fleet or insurance, strong communication, and analytical skills.
The predicted salary is between 40000 - 50000 £ per year.
Company Description
SIXT Van & Truck is part of the SIXT Group, the global leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.
Job Description
The Damage Manager is responsible for managing the entire vehicle damage function within a commercial fleet of 7,000 vehicles. This role leads a dedicated team overseeing damage claims, repair coordination, and customer recharging, ensuring efficient and compliant processes while maximising recharge recovery. You will foster strong relationships with customers and suppliers and drive continuous improvement in damage management performance. Sound like your next challenge? Join Team Orange.
YOUR ROLE AT SIXT
- You lead, manage, and develop a team of Billing & Recharge Agents and Damage Claims Agents.
- You oversee the full damage lifecycle from incident report to case closure ensuring compliance with SLAs.
- You act as escalation point for complex or high-value damage cases and approve settlements above agent authority.
- You maintain and develop relationships with bodyshops and repair networks alongside the Senior Vehicle Repair Manager.
- You drive recharge recovery targets and produce detailed monthly reporting on damage volumes and financials.
- You ensure all damage processes comply with company policy, legislation, and contractual obligations.
YOUR SKILLS MATTER
- Experience: You have proven leadership experience in fleet, insurance, or claims environments.
- Commercial Awareness: You understand recharge and cost recovery principles deeply.
- Communication: You excel in stakeholder management and dispute resolution.
- Analytical Skills: You are able to analyse data and produce meaningful management reports.
- Attention to Detail: You maintain high accuracy in handling damage cases and financial transactions.
- Knowledge: Ideally, you have experience with vehicle damage assessment, bodyshop networks, or insurance claims.
WHAT WE OFFER
- Competitive Reward Package: Attractive base salary with a performance-based bonus.
- Time Off & Financial Security: Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance.
- Wellbeing & Support: Employee Assistance Programme and access to wellbeing resources.
- Career Development: An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career.
Additional Information
About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Damage Manager in Manchester employer: SIXT UK
SIXT Van & Truck is an exceptional employer, offering a dynamic work environment where innovation and customer service excellence are at the forefront. With a competitive reward package, generous holiday allowance, and a strong focus on career development, employees are empowered to grow within a flat management structure that encourages direct access to decision-makers. Join us in a vibrant location where you can make a meaningful impact in the mobility services industry while enjoying comprehensive wellbeing support and a collaborative team culture.
StudySmarter Expert Advice🤫
We think this is how you could land Damage Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at SIXT. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research SIXT's values, their fleet, and recent news. Show us you’re genuinely interested and ready to contribute to the team.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Focus on articulating your leadership experience and how it relates to managing damage claims effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Team Orange!
We think you need these skills to ace Damage Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Damage Manager role. Highlight your leadership experience in fleet or claims environments, and don’t forget to mention any relevant analytical skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. Talk about your commercial awareness and how you’ve successfully managed damage claims or similar processes in the past.
Showcase Your Communication Skills:Since this role involves stakeholder management and dispute resolution, make sure to demonstrate your communication skills in your application. Share examples of how you've effectively managed relationships in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets noticed by our team. Plus, you’ll find all the details you need about the role and our company!
How to prepare for a job interview at SIXT UK
✨Know Your Damage Management Inside Out
Before the interview, brush up on your knowledge of vehicle damage assessment and the entire damage lifecycle. Be ready to discuss specific examples from your past experience that demonstrate your understanding of compliance with SLAs and how you’ve successfully managed damage claims.
✨Showcase Your Leadership Skills
As a Damage Manager, you'll be leading a team. Prepare to share your leadership style and provide examples of how you've developed teams in previous roles. Highlight any experience you have in managing disputes or complex cases, as this will show your ability to handle high-pressure situations.
✨Demonstrate Commercial Awareness
Familiarise yourself with recharge and cost recovery principles relevant to the role. Be prepared to discuss how you’ve maximised recharge recovery in past positions and how you plan to drive these targets at SIXT. This shows you understand the financial aspects of the role.
✨Build Rapport with Stakeholders
Strong communication skills are key for this position. Think about how you’ve built relationships with customers and suppliers in the past. During the interview, practice active listening and be ready to discuss how you would manage stakeholder expectations and resolve disputes effectively.
