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- Tasks: Manage vehicle damage processes and ensure accurate documentation for customer recharges.
- Company: Join a leading global mobility service provider with a friendly team in Manchester.
- Benefits: Enjoy a competitive salary, performance bonuses, and generous annual leave.
- Other info: Access exclusive employee benefits and professional development opportunities.
- Why this job: Make an impact in a dynamic environment while developing your career in the automotive industry.
- Qualifications: Strong attention to detail, communication skills, and a valid driving license required.
The predicted salary is between 27380 - 27380 £ per year.
We currently have a great new opportunity for a Damage & Loss Administrator to join our friendly but driven team at our Manchester Depot. Our Vehicle Hire Division hires a range of light commercial vehicles to companies ranging from blue chip corporations and public sector organisations to medium sized enterprises.
The Damage & Loss Administrator will ensure that all mechanical and body work damages are successfully and accurately captured, documented and recharged onto the customer in a professional and timely manner. Enjoy growth opportunities and a starting salary of £27,380 per year, plus a bonus to reward your dedication!
YOUR ROLE AT SIXT- To assist in controlling the damage process for all the depot fleet, including controlling costs for expenditure on a varied range of equipment and contracts within an agreed spend limit.
- Identify damage recharge opportunities from off hires, defects reported by customers and repairs carried out during routine maintenance.
- Ensure validity of claim and transparency of profit margins.
- Gather all evidence and prepare damage packs, photographs and estimates for customers and ensure that effective communication is carried out both internally and externally.
- Assisting in managing the Loss of Use process so clear instruction is provided to customer and hire departments with regards to charges and timeframes.
- Obtain order numbers from customers and negotiate, within the given parameters, where necessary to ensure that maximum recharge value is achieved with customer.
- Invoice customers once recharge value is achieved with customer.
- Resolve or escalate all queries within a given time frame.
- Liaise with internal departments and or external vendors to return the vehicle to hire/rental fleet within agreed timescales.
- Adaptability: You excel in a dynamic environment and can work under pressure, both independently and as part of a team.
- Attention to Detail: You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections.
- Communication: You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings.
- Flexibility: You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service.
- Driving License: You hold a valid driving license and bring a minimum of 12 months driving experience.
- Problem-solving mindset: Proactive in resolving issues related to vehicle condition, customer disputes, and insurance coordination.
- IT proficiency: Comfortable using Microsoft Office (especially Excel).
- Background: Previous experience in a transport, logistics, or automotive environment.
- Competitive Compensation & Financial Security: Receive an attractive annual salary and a performance-based bonus. Secure your future with enrolment in SIXT's pension scheme.
- Generous Time Off: Enjoy 22 days of annual leave, plus bank holidays.
- Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career.
- Exclusive Employee Benefits: Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme.
- Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
- Family & Employee Assistance: Benefit from family-friendly policies and receive support through our Employee Assistance Programme.
About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Damage & Loss Administrator in Manchester employer: SIXT UK
Contact Detail:
SIXT UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Damage & Loss Administrator in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the vehicle hire or logistics sectors. A personal recommendation can go a long way in landing that Damage & Loss Administrator role.
✨Tip Number 2
Prepare for the interview by researching common questions related to damage control and customer service. Think about your past experiences and how they relate to the skills needed for this job. We want you to shine!
✨Tip Number 3
Show off your attention to detail during the interview. Bring examples of how you've successfully managed documentation or resolved disputes in the past. This will demonstrate your fit for the role and impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our friendly team at SIXT.
We think you need these skills to ace Damage & Loss Administrator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Damage & Loss Administrator role. Highlight relevant experience in transport, logistics, or automotive environments, and showcase your attention to detail and problem-solving skills.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention your adaptability and communication skills, and don’t forget to express your enthusiasm for the role.
Showcase Your IT Skills: Since the role requires proficiency in Microsoft Office, especially Excel, make sure to mention any relevant experience you have with these tools. We love seeing candidates who are comfortable with technology!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our friendly team!
How to prepare for a job interview at SIXT UK
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Damage & Loss Administrator role. Familiarise yourself with the key responsibilities like managing damage processes and communicating with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Attention to Detail
Since this role requires a keen eye for detail, prepare examples from your past experiences where your attention to detail made a difference. Whether it’s completing paperwork accurately or spotting issues during inspections, having specific stories ready will demonstrate your suitability for the job.
✨Brush Up on Your Communication Skills
Strong communication is crucial for this position. Practice how you would explain complex information clearly and concisely. Think about how you would handle customer queries or disputes, and be ready to role-play these scenarios during the interview to showcase your skills.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities, especially related to vehicle conditions or customer disputes. Think of situations where you successfully resolved issues in a previous role. Highlight your proactive approach and how you ensured customer satisfaction while adhering to company policies.