At a Glance
- Tasks: Coordinate breakdown responses and ensure drivers stay safe and mobile.
- Company: Join SIXT, a global leader in mobility services with over 110 years of experience.
- Benefits: Enjoy competitive salary, up to 22 days holiday, and career development opportunities.
- Other info: Dynamic work environment with direct access to decision-makers and growth potential.
- Why this job: Make a real difference by helping drivers during critical breakdown situations.
- Qualifications: Experience in customer service or logistics, strong communication skills, and tech-savvy.
The predicted salary is between 30000 - 40000 £ per year.
Company Description: SIXT Van & Truck is part of the SIXT Group, the global leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles, and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.
Job Description: The Breakdown Response Agent is responsible for the prompt and effective coordination of reactive maintenance and breakdown incidents during operational hours (currently 08:00–17:00, Monday–Friday). The role acts as the primary point of contact for drivers and customers experiencing vehicle breakdowns or urgent defects, coordinating rapid response through the approved repairer network and external breakdown partner to minimise vehicle downtime and keep drivers safe and mobile.
YOUR ROLE AT SIXT
- You receive and assess inbound breakdown and urgent repair calls, providing guidance and reassurance.
- You coordinate rapid responses through repairers or breakdown partners and arrange vehicle recovery when needed.
- You source and arrange temporary replacement vehicles to keep drivers mobile.
- You manage daily handovers from the external breakdown partner and prioritise ongoing repairs.
- You authorise reactive repairs, create purchase orders, and monitor repair progress.
- You maintain accurate records, verify invoices, and support cost reporting and defect pattern identification.
YOUR SKILLS MATTER
- Experience: You have experience in reactive coordination, customer service, or logistics roles.
- Calmness: You remain calm under pressure and make clear decisions swiftly.
- Communication: You possess strong communication skills with a confident and reassuring telephone manner.
- Organisation: You manage multiple live incidents effectively and accurately.
- Tech-savvy: You are comfortable working with computer systems and databases.
- Background: Ideally, you bring experience in fleet, roadside assistance, transport, or automotive environments.
WHAT WE OFFER
- Competitive Reward Package: Attractive base salary with a performance-based bonus.
- Time Off & Financial Security: Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance.
- Wellbeing & Support: Employee Assistance Programme and access to wellbeing resources.
- Career Development: An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career.
Additional Information
About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Breakdown Response Agent in Manchester employer: SIXT UK
SIXT Van & Truck is an exceptional employer, offering a dynamic work environment where employees can thrive in their roles as Breakdown Response Agents. With a strong focus on career development and a supportive culture, team members benefit from competitive rewards, generous holiday allowances, and access to wellbeing resources, all while being part of a globally recognised leader in mobility services. The entrepreneurial spirit and flat management structure ensure that every employee has the opportunity to make a meaningful impact and grow within the company.
StudySmarter Expert Advice🤫
We think this is how you could land Breakdown Response Agent in Manchester
✨Tip Number 1
Get to know the company inside out! Research SIXT Van & Truck and understand their values, services, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Breakdown Response Agent, you'll need to reassure drivers and customers over the phone. Role-play with a friend or family member to get comfortable with handling different scenarios and questions.
✨Tip Number 3
Stay calm under pressure! Think about past experiences where you've had to make quick decisions. Prepare some examples to share during your interview to demonstrate your ability to handle stressful situations effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the SIXT team. Let's get you on board!
We think you need these skills to ace Breakdown Response Agent in Manchester
Some tips for your application 🫡
Show Your Experience:Make sure to highlight any relevant experience you have in customer service, logistics, or reactive coordination. We want to see how your background aligns with the Breakdown Response Agent role!
Stay Calm and Collected:Since this role involves handling breakdowns and urgent repairs, it’s important to convey your ability to stay calm under pressure. Share examples of how you've managed stressful situations in the past.
Communicate Clearly:Strong communication skills are key for this position. Use your application to demonstrate your confident and reassuring telephone manner. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at SIXT UK
✨Know the Company Inside Out
Before your interview, make sure you research SIXT Van & Truck thoroughly. Understand their services, values, and what sets them apart in the mobility industry. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Demonstrate Your Calmness Under Pressure
As a Breakdown Response Agent, staying calm during stressful situations is crucial. Prepare examples from your past experiences where you successfully managed high-pressure scenarios. This will illustrate your ability to handle breakdown incidents effectively.
✨Show Off Your Communication Skills
Strong communication is key for this role. Practice articulating your thoughts clearly and reassuringly. You might even want to do a mock interview with a friend to refine your telephone manner and ensure you come across as confident and approachable.
✨Highlight Your Organisational Skills
The job requires managing multiple incidents simultaneously. Be ready to discuss how you prioritise tasks and keep track of ongoing repairs. Share specific tools or methods you use to stay organised, as this will demonstrate your suitability for the role.
