At a Glance
- Tasks: Manage billing processes and ensure accurate invoicing for vehicle damage costs.
- Company: Join SIXT, a global leader in mobility services with over 110 years of experience.
- Benefits: Enjoy competitive salary, up to 22 days holiday, and career development opportunities.
- Other info: Work in a supportive environment with access to wellbeing resources.
- Why this job: Be part of a dynamic team that values customer service and precision in billing.
- Qualifications: Previous billing experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Company Description
SIXT Van & Truck is part of the SIXT Group, the global leader in mobility services with over 110 years of experience in supplying a diverse range of automotive solutions to more than 100 countries worldwide. We are a leading commercial vehicle rental company specializing in providing high-quality rental services to a diverse range of clients. Our fleet consists of a wide variety of commercial vehicles including trucks, vans, and specialized vehicles and we take pride in delivering exceptional customer service and maintaining strong industry partnerships.
Job Description
The Billing & Recharge Agent is key to ensuring the accurate and timely invoicing and recovery of recharge costs for vehicle damage or negligence. You will manage the full billing lifecycle, handle disputes professionally, and maintain precise financial records. This role is essential in achieving seamless billing operations and excellent customer communication.
Your Role at SIXT
- You review damage assessments and calculate recharge amounts using the approved pricing matrix and policy.
- You create and issue accurate recharge invoices to customers within agreed SLA timeframes.
- You manage customer recharge disputes professionally, from receipt to resolution or escalation.
- You ensure purchase orders and supplier invoices for repair work match job completion records.
- You maintain accurate financial records and contribute to monthly recovery reporting.
- You keep billing templates and communications updated and support audits and data requests.
Your Skills Matter
- Experience: You have previous billing or financial administration experience.
- Accuracy: You demonstrate strong numerical precision and attention to detail.
- Communication: You are confident and professional in written and verbal customer interactions.
- Calmness: You handle challenging disputes and customer interactions effectively.
- Tools: You have good working knowledge of Microsoft Office, especially Excel.
- Background: Ideally, you bring experience in fleet, automotive, or insurance environments.
What We Offer
- Competitive Reward Package: Attractive base salary with a performance-based bonus.
- Time Off & Financial Security: Up to 22 days’ holiday plus bank holidays, pension scheme, and life assurance.
- Wellbeing & Support: Employee Assistance Programme and access to wellbeing resources.
- Career Development: An entrepreneurial, flat management structure with direct access to decision-makers and genuine opportunities to grow your career.
About us: We are a globally leading mobility service provider with a revenue of €4.00 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (taxi, ride, and chauffeur services), and SIXT+ (car subscription), giving our customers access to our fleet of 350,000 vehicles, the services of 4,000 cooperation partners, and around 5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,000 rental stations. At SIXT, top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Billing & Recharge Agent in Manchester employer: SIXT UK
SIXT Van & Truck is an exceptional employer, offering a dynamic work environment where employees are empowered to take ownership of their roles and contribute to the success of a global leader in mobility services. With a competitive reward package, generous holiday allowance, and a strong focus on career development, team members can thrive both personally and professionally while enjoying the benefits of a supportive culture that prioritises employee wellbeing and growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Billing & Recharge Agent in Manchester
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues to let them know you're on the hunt for a Billing & Recharge Agent role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to billing and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work in billing or financial administration to demonstrate your accuracy and attention to detail during interviews.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed and shows your genuine interest in joining Team Orange at SIXT.
We think you need these skills to ace Billing & Recharge Agent in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing & Recharge Agent role. Highlight your previous billing or financial administration experience and any relevant skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our exceptional customer service. Keep it professional but let your personality show through!
Showcase Your Attention to Detail:Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate strong numerical precision, so if you have examples of how you've demonstrated this in the past, include them!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining Team Orange!
How to prepare for a job interview at SIXT UK
✨Know Your Numbers
As a Billing & Recharge Agent, you'll be dealing with financial records and invoicing. Brush up on your numerical skills and be prepared to discuss how you ensure accuracy in billing. Maybe even bring examples of how you've handled financial discrepancies in the past.
✨Master the Art of Communication
This role requires professional communication, especially when managing disputes. Think about times you've successfully resolved conflicts or communicated complex information clearly. Practise articulating these experiences so you can showcase your skills during the interview.
✨Familiarise Yourself with the Company
Do some homework on SIXT Van & Truck and their services. Understanding their fleet and customer service philosophy will help you align your answers with their values. It shows you're genuinely interested and ready to contribute to their mission.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or resolving a billing dispute. Prepare by thinking through your approach to these scenarios, focusing on calmness and professionalism, which are key traits for this role.
