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- Tasks: Welcome customers and manage vehicle check-in/check-out at Heathrow Airport.
- Company: Join SIXT, a leading global mobility service provider with a focus on customer experience.
- Benefits: Enjoy competitive pay, generous leave, training opportunities, and exclusive employee perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in customer service.
- Qualifications: Must have a valid driving license and 12 months driving experience; adaptability and communication skills are key.
- Other info: Work outdoors, enjoy a friendly atmosphere, and contribute to a premium brand.
The predicted salary is between 22700 - 22800 £ per year.
Do you excel at delivering exceptional customer experiences? At SIXT, we offer you the chance to shine! Join our friendly Fleet Service team, where you’ll be the first and last point of contact for our customers. Your role includes working outdoors in car parks, welcoming customers on arrival, and assisting with returns – all while providing first-class service. Enjoy growth opportunities and a starting salary of £27,580.80 per year, plus a bonus to reward your dedication!
YOUR ROLE AT SIXT
- You will be the first and last point of contact for our customers.
- You will manage the check-in and check-out process for rental vehicles, ensuring smooth and efficient service for all customers.
- You will conduct vehicle inspections, identifying any damage or defects, and complete the necessary paperwork to support a seamless rental experience.
- You will assist the branch team by transferring vehicles between locations and manage vehicle refueling.
- You will represent the premium SIXT brand by delivering outstanding customer service at all times.
YOUR SKILLS MATTER
- Adaptability: You excel in a dynamic environment and can work under pressure, both independently and as part of a team.
- Attention to Detail: You have a keen eye for detail, ensuring accurate completion of all handover paperwork and vehicle inspections.
- Communication: You have strong communication skills, enabling clear and friendly interactions with customers, even in busy settings.
- Flexibility: You are open to work on a shift rotation to cover branch operating hours, ensuring continuous service.
- Driving License: You hold a valid driving license and bring a minimum of 12 months driving experience.
WHAT WE OFFER
- Competitive Compensation & Financial Security: Receive an attractive monthly salary, performance-based bonus, and a guaranteed monthly bonus. Secure your future with enrolment in SIXT's pension scheme.
- Generous Time Off: Enjoy 22 days of annual leave, plus bank holidays.
- Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career.
- Exclusive Employee Benefits: Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme.
- Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
- Family & Employee Assistance: Benefit from family-friendly policies and receive support through our Employee Assistance Programme.
About us: We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!
Check In Agent - Heathrow Airport employer: SIXT UK
Contact Detail:
SIXT UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Check In Agent - Heathrow Airport
✨Tip Number 1
Familiarise yourself with the SIXT brand and its values. Understanding what makes their customer service exceptional will help you align your approach during interviews and demonstrate that you're a great fit for their team.
✨Tip Number 2
Practice your communication skills in busy environments. Since you'll be interacting with customers in a fast-paced setting, role-playing scenarios with friends or family can help you feel more confident and articulate during the actual job.
✨Tip Number 3
Highlight your adaptability and flexibility in previous roles. Be ready to share specific examples of how you've successfully managed changing situations or worked under pressure, as these traits are crucial for the Check In Agent position.
✨Tip Number 4
Make sure to showcase your attention to detail. You might want to prepare examples of how you've ensured accuracy in past jobs, especially when it comes to paperwork or inspections, as this is a key responsibility in the role.
We think you need these skills to ace Check In Agent - Heathrow Airport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any roles that required adaptability and attention to detail. Use keywords from the job description to align your skills with what SIXT is looking for.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering exceptional customer experiences. Mention specific examples of how you've excelled in similar roles and express your enthusiasm for working at SIXT.
Highlight Your Driving Experience: Since a valid driving license and driving experience are essential, ensure you clearly state your driving qualifications and any relevant experience in your application. This will demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.
How to prepare for a job interview at SIXT UK
✨Showcase Your Customer Service Skills
As a Check In Agent, you'll be the first point of contact for customers. Be prepared to share examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to handle difficult situations with a friendly and professional attitude.
✨Demonstrate Attention to Detail
This role requires careful vehicle inspections and accurate paperwork completion. During the interview, mention specific instances where your attention to detail made a difference, whether in previous jobs or personal experiences.
✨Emphasise Adaptability and Flexibility
Working at an airport can be dynamic and fast-paced. Discuss your ability to adapt to changing situations and your willingness to work flexible hours. Share any relevant experiences that showcase your adaptability in high-pressure environments.
✨Prepare Questions About the Role
Show your interest in the position by preparing thoughtful questions about the Check In Agent role and the company culture at SIXT. This not only demonstrates your enthusiasm but also helps you assess if the job is the right fit for you.
