At a Glance
- Tasks: Be the friendly face of SIXT, ensuring customer satisfaction and managing our vehicle fleet.
- Company: Join a leading global mobility service provider with a focus on top-tier customer experience.
- Benefits: Earn £29,447.81 plus bonuses, enjoy 22 days off, and access exclusive employee perks.
- Other info: Dynamic work environment with great training and career development opportunities.
- Why this job: Showcase your sales skills while making every customer interaction special and impactful.
- Qualifications: Passion for sales, customer service experience, and a valid driver's licence required.
The predicted salary is between 29447 - 29447 £ per year.
Are you a talent in customer service and sales? At SIXT, you can fully showcase your strengths. You'll ensure customer satisfaction, manage our vehicle fleet, and take on a variety of tasks in the branch. Everything you need to know about our vehicles, you'll learn with us. Benefit from great development opportunities – with a guaranteed take home of £29,447.81 plus a competitive bonus.
YOUR ROLE
- You are the first point of contact for our customers, friendly, professional and passionate about sales and service.
- You impress with tailored offers and make every customer interaction a special experience.
- You handle rental agreements and customer inquiries, organised, service-oriented and always with a smile.
- You will confirm any damage with customers, ensuring they sign the necessary documents and notify the Branch Manager.
- You'll assist in refuelling vehicles, supporting efficient branch operations while representing the premium SIXT brand.
- You'll manage vehicle deliveries and collections between branches, ensuring timely service.
- You'll support in preparing, cleaning, and valeting vehicles to maintain the highest standards for our customers.
YOUR SKILLS
- Sales Mindset: You love sales and are passionate about service and customer support.
- Customer Focus: You have experience in direct customer contact, ideally in service, tourism or sales.
- Communication: You are communicative and articulate in English.
- Flexibility: You are flexible, team-oriented and bring full energy to shift work, including weekends and holidays.
- Driving Experience: You hold a valid driver's licence with at least 12 months of driving experience.
WHAT WE OFFER
- Top-Tier Pay Structure: Earn a competitive salary regardless of gender or background, and benefit from an uncapped bonus system. Secure your future with enrolment in SIXT's pension scheme.
- Generous Time Off: Enjoy 22 days of annual leave, plus bank holidays.
- Training & Professional Development: Benefit from paid training sessions and a variety of development opportunities to grow your career.
- Exclusive Employee Benefits: Access special terms for SIXT car hire and extend perks to friends and family with our staff rental scheme.
- Wellbeing Support & Life Assurance: Stay healthy with the Yulife wellbeing app and enjoy peace of mind with in-service life assurance.
- Family & Employee Assistance: Benefit from family-friendly policies and receive support through our Employee Assistance Programme.
- Parking: Free branch parking for smoother starts.
Customer Service Agent - Brighton employer: SIXT UK
Sixt-UK is an excellent employer for those seeking a dynamic and rewarding career in the fleet mobility sector. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a supportive work culture that values innovation and collaboration. Located in the vibrant Southwest region, our team enjoys competitive salaries, performance bonuses, and generous holiday allowances, making Sixt-UK a fantastic place to thrive professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Agent - Brighton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SIXT UK. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SIXT UK before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Agent - Brighton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SIXT UK:Your cover letter is your chance to shine! Tell us why you want to work at SIXT UK specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SIXT UK!
How to prepare for a job interview at SIXT UK
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
