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- Tasks: Lead and manage the Customer & Support Services Team, ensuring top-notch service for residents.
- Company: Join the City of London Corporation, managing iconic estates like the Barbican.
- Benefits: Enjoy a competitive salary and the chance to make a real impact in the community.
- Why this job: Be part of a dynamic team focused on improving tenant experiences and service efficiency.
- Qualifications: No specific qualifications required; just bring your passion for customer service and leadership.
- Other info: This is a fixed-term contract role with opportunities for training and development.
The predicted salary is between 42750 - 47620 £ per year.
Contract type: Fixed Term Contract – 12 months
Salary: £42,750 – £47,620 per annum inclusive of all allowances
Location: Barbican Estate Office, 3 Lauderdale Place
Workplace Attendance Category for this role is: Completely workplace based, with no option to work from home.
The City of London's Housing Service manages 13 estates, totalling 5500 homes. Three of these estates are in the Square Mile (including the iconic Barbican Estate) and a further 10 estates are in neighbouring London boroughs.
Our tenants and leaseholders are at the heart of everything we do, supporting us as we strive to effectively manage, maintain, and improve the property that is their home. The Repairs Service Desk aims to provide a quality service to Barbican Residents and Housing Tenants, starting the moment our customers contact us.
With new technologies and having the right people will help us to deliver:
- Getting it right first time and consistent services that meet the needs of the customer and the City of London Corporation.
Responsible for the life cycle of our repair works orders, including cost code and financial checks and payment and invoicing processes.
Lead, manage, analyse, problem solve and be accountable for the work of the Customer & Support Services Team (repairs service desk) functions who are the first line contact between clients occupying the City’s domestic and commercial properties and contractors in relation to the planned maintenance and breakdown maintenance faults and requirements.
Responsible for carrying out the performance management activities, including call monitoring and in the provision of performance information and reports about repairs and the associated procedures to help improve the service.
Motivate and manage staff in the day-to-day operation of the functions, ensuring appropriate processes and systems are in place.
Assist the CSSM in the review and development of procedures and processes and ICT systems, to maximise efficiencies within the team, including reports to monitor contractor performance against department budgets.
To help us achieve these aims we now have a full-time 12-month fixed-contract position available in the Repairs Service Desk - Property Services team as Assistant Customer & Support Services Manager. Reporting to Customer and Support Services Manager and indirectly responsible for x7 CSSO’s and directly responsible for management of apprentices, induction and training of new staff, provision of training & development of the CSSO’s.
Closing date: 12 noon on 14 February 2025.
Interviews will be held: W/C 24 February 2025.
The City of London Corporation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. We are committed to Equal Opportunities and welcome applications from all sections of the community.
Contact Detail:
Sixeyed Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Customer & Support Services Manager
✨Tip Number 1
Familiarise yourself with the City of London's Housing Service and its estates, especially the Barbican Estate. Understanding the specific needs and challenges of the residents will help you demonstrate your commitment to customer service during interviews.
✨Tip Number 2
Highlight any experience you have in managing teams or customer support services. Be prepared to discuss how you've motivated staff and improved service delivery in previous roles, as this will be crucial for the Assistant Customer & Support Services Manager position.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've handled difficult situations in customer service. The ability to analyse issues and implement effective solutions is key for this role.
✨Tip Number 4
Research the latest technologies and systems used in property management and customer support. Being knowledgeable about these tools can set you apart and demonstrate your readiness to contribute to improving efficiencies within the team.
We think you need these skills to ace Assistant Customer & Support Services Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Assistant Customer & Support Services Manager position. Tailor your application to highlight relevant experience and skills that align with these duties.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service management, team leadership, and performance monitoring. Use bullet points for clarity and focus on achievements that demonstrate your ability to manage and motivate a team.
Write a Strong Cover Letter: Your cover letter should complement your CV by providing specific examples of how your past experiences make you a suitable candidate for this role. Highlight your problem-solving skills and any experience with repairs or maintenance services.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Sixeyed Consulting
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Assistant Customer & Support Services Manager. Familiarise yourself with the key tasks such as managing the repairs service desk and performance management activities, as this will help you answer questions confidently.
✨Showcase Your Leadership Skills
Since this role involves managing a team, be prepared to discuss your leadership style and experiences. Think of examples where you've motivated staff or improved team performance, as these will demonstrate your capability to lead effectively.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Prepare examples of how you've handled difficult customer interactions or resolved service issues in the past, as this will highlight your ability to manage challenges in a customer-focused environment.
✨Research the Organisation
Familiarise yourself with the City of London Corporation and its Housing Service. Understanding their values and recent initiatives will allow you to tailor your responses and show genuine interest in contributing to their mission.
