At a Glance
- Tasks: Manage customer territories and support sales operations in the finance sector.
- Company: Join SIX, a leader in transforming financial markets with a unique blend of tradition and innovation.
- Benefits: Competitive salary, diverse work culture, and opportunities for personal growth.
- Other info: Diversity is valued; we welcome applications from all backgrounds.
- Why this job: Shape the future of finance while enhancing your skills in a dynamic environment.
- Qualifications: 3 years in a similar role, strong numerical skills, and excellent communication.
The predicted salary is between 36000 - 44000 £ per year.
SIX drives the transformation of financial markets. What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.
As a key contributor to our sales operations, you will manage a defined customer territory in close collaboration with a Sales Representative. You will also take ownership of all administrative and support activities related to sales and the implementation of financial information systems for our clients.
What You Will Do- Territory Management: Oversee a customer sales territory in partnership with Sales and Account Managers, focusing on financial services products for US customers.
- Client Service: Serve as a primary point of contact for customer inquiries related to products, functionalities, data, pricing, exchange permissions, and issue resolution.
- Contract Administration: Draft, process, and manage customer contracts within the financial customer information system.
- Billing & Financial Oversight: Initiate invoicing processes and monitor dunning procedures and accruals to ensure financial accuracy.
- Project Coordination: Manage product and data entitlements, and plan, coordinate, and track customer and sales-related projects from initiation to completion.
- At least 3 years of experience in a similar role, preferably in a middle or back-office environment.
- Strong numerical aptitude and attention to detail.
- Customer-focused with a proactive and well-organized approach.
- Ability to work independently and collaboratively in a dynamic environment.
- Language Proficiency: Excellent verbal and written communication skills.
Diversity is important to us. Therefore, we are looking to receiving applications regardless of any personal background.
Customer Operations Specialist employer: SIX
SIX is an exceptional employer located in the vibrant Greater London area, offering a dynamic work culture that fosters innovation and collaboration. Employees benefit from comprehensive professional development opportunities, competitive compensation, and a commitment to work-life balance, making it an ideal place for those looking to grow their careers in quantitative research and data analytics.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Operations Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SIX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SIX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Operations Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SIX:Your cover letter is your chance to shine! Tell us why you want to work at SIX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SIX!
How to prepare for a job interview at SIX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
