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- Tasks: Craft joyful customer experiences through email, SMS, and loyalty strategies.
- Company: Join Six Stories, a vibrant brand focused on weddings and celebrations.
- Benefits: Be part of a fun, fast-paced team that values creativity and connection.
- Why this job: Make a real impact by spreading joy and building community connections.
- Qualifications: Experience in CRM & retention marketing with a passion for customer happiness.
- Other info: Dynamic environment with opportunities to innovate and grow.
The predicted salary is between 28800 - 48000 £ per year.
We’re looking for a CRM Manager who’s completely obsessed with our customer. Someone who lives and breathes the world of weddings and celebration, and who gets genuine joy from crafting experiences that make people feel something. This isn’t just about open rates and flows, it’s about emotional connection, anticipating needs and showing up at the right moment with something personal, useful, or joyful. The kind of ideas that make people smile, reply, forward, click, and convert. You’ll be the heartbeat of how we connect with our community, spreading joy long before someone becomes a customer, and keeping that connection alive long after their big day.
If you’re the kind of person who can write like you’re talking to your best friend, spot opportunities to surprise and delight, and dream up ideas that make people smile, we want to meet you. You’ll need to be autonomous, collaborative, and quick to iterate in our fast-paced environment. You’ll bring ambition, creativity, and commercial grit, pushing us forward not just as a brand, but as a team.
What You’ll Do- Own and shape our customer engagement strategy across email, SMS, and loyalty.
- Build automated lifecycle journeys that feel personal and thoughtful.
- Dream up creative campaigns that make our community feel part of something special.
- Collaborate across teams to ensure every message feels on-brand and full of emotion.
- Use insights to inspire, not just analyse.
- Test, learn, and move fast.
- Stay curious about trends and tools.
- Champion our community and ensure every touchpoint feels human, joyful, and true.
- Proven experience in CRM & retention marketing (ideally D2C fashion, beauty, or lifestyle).
- Deep empathy for customers and strong copy instincts.
- Strong grasp of Klaviyo.
- Data awareness balanced with intuition and empathy.
- Comfort in a fast-paced, evolving brand environment.
- Grit, drive, and genuine love for making people happy.
- Believe joy should be at the heart of everything.
- Value authentic connection over corporate polish.
- Care about community and love building one.
- Take pride in quality, whether it’s copy, strategy, or timing.
- We’re scrappy and tenacious - we roll up our sleeves and make things happen.
- We put the customer first - their experience guides every decision.
- We think big - because why not make magic?
- We move fast - we test, pivot, and double down on what works.
- We speak with calm, considered clarity - no spin, no ego.
- We back each other and have fun - we celebrate the wins and enjoy the ride.
CRM & Retention Manager in Altrincham employer: Six Stories
Contact Detail:
Six Stories Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Retention Manager in Altrincham
✨Tip Number 1
Get to know the company inside out! Research Six Stories and their approach to customer engagement. This will help you tailor your conversations and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by thinking of creative ideas that align with their brand. Show them how you can bring joy and emotional connection to their CRM strategies. Be ready to share your thoughts on what makes a campaign truly special!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to roll up your sleeves!
We think you need these skills to ace CRM & Retention Manager in Altrincham
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so write as if you're chatting with a friend. Show us your passion for customer engagement and how you can bring joy to our community.
Tailor Your Application: Make sure to customise your application for the CRM & Retention Manager role. Highlight your experience in CRM and retention marketing, especially in D2C sectors like fashion or lifestyle. We love seeing how your skills align with our mission!
Show Your Creativity: Don’t hold back on showcasing your creative side! Share examples of campaigns you've crafted that made people smile or feel connected. We’re all about emotional connections, so let us see how you can bring that to life in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Six Stories
✨Know Your Audience
Before the interview, take some time to understand Six Stories and their customer base. Familiarise yourself with their brand voice and the kind of emotional connections they aim to create. This will help you tailor your responses and show that you genuinely care about their mission.
✨Showcase Your Creativity
Prepare examples of past campaigns or strategies you've implemented that demonstrate your creativity and ability to connect with customers. Think about how you can present these ideas in a way that feels personal and engaging, just like you would when communicating with a friend.
✨Emphasise Data-Driven Decisions
While creativity is key, don’t forget to highlight your data awareness. Be ready to discuss how you've used insights to inform your strategies in the past. This shows that you can balance intuition with analytical thinking, which is crucial for a CRM & Retention Manager.
✨Be Ready to Iterate
Six Stories values quick iteration and learning from tests. Prepare to discuss how you've adapted your strategies based on feedback or results. This will demonstrate your agility and willingness to evolve, which aligns perfectly with their fast-paced environment.
