Whiteley\'s Kitchen Waiter/ess

Join us at West London’s newest destination, where William Whiteley’s rebellious spirit meets modern creativity. Our kitchen, bar, and café teams craft dishes and drinks that push boundaries – celebrating seasonal, local ingredients and transforming them through techniques like fermentation and culinary alchemy. We’re a relaxed neighbourhood spot: luxury without pretension, sustainability without lectures. A place where West Londoners and curious minds gather to connect, indulge, and leave happier than they arrived. This is Whiteley’s – continuing the revolution, one plate, one pour, and one perfect cup at a time.

As Waiter/ess, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties And Responsibilities

• Take guest orders from any food & beverage outlet.
• Provide exceptional service at all times following standards and steps of service.
• Greet guests on arrival and conduct welcome and check‑in procedures in an efficient and friendly manner.
• Answer outlet telephone courteously and efficiently.
• Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
• Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
• Check areas prior to opening to guests and ensure all areas are clean, properly equipped and in a high standard of maintenance.
• Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
• Communicate guest feedback, inquiries, and comments. Follow up with management.
• Supervise the Restaurant Junior Commis team, in particular with Opening and Closing.
• Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
• Have good knowledge of all F&B outlets opening hours.
• Maintain a high standard of personal appearance, grooming and hygiene.
• Knowledge and strict adherence to LQA standards.

Qualifications

• High school diploma or equivalent and at least 2 years’ experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with hotel systems including MICROS/point of sale platforms and hotel policies on discounts/food promotion.
• Knowledge of Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
• Fluent in English; additional languages are preferred.

What’s in it for you?

• Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
• Up to 33 Days of Paid Holiday Per Year – Including bank holidays.
• Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
• Hotel & Dining Discounts – Exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
• Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
• Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies.
• Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
• Holistic Wellbeing – Access to a diverse and enriching calendar of wellbeing-focused activities.
• Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
• Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
• Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives.
• Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing.

All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role. Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.