At a Glance
- Tasks: Create unforgettable experiences for residents by understanding their needs and preferences.
- Company: Join Six Senses, a leader in wellness and sustainability in hospitality.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic work environment with a focus on wellness and exceptional service.
- Why this job: Be part of a fun, quirky team that values emotional hospitality and unique experiences.
- Qualifications: Hospitality degree or 3+ years in a leadership role with strong team management skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Assistant Head Concierge for Residences, I will fully comprehend the vision of Six Senses Residences to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
I recognize that my role is critical in creating exceptional resident experiences.
Duties and Responsibilities- Deliver exceptional, personalised resident experiences by accurately assessing needs and providing tailored solutions in line with brand standards and policies.
- Manage resident requests relating to services, information, packages, mail, messages and special arrangements.
- Recommend, plan and arrange activities, experiences and services aligned with residents' preferences.
- Act as a key point of escalation for resident concerns, ensuring effective service recovery and resolution.
- Ensure a seamless resident journey from arrival to departure.
- Manage, supervise and motivate concierge hosts, including shift planning across all concierge desks.
- Lead a high-performing team to deliver consistently excellent service standards.
- Foster a positive, inclusive and professional team culture.
- Provide coaching, feedback and training to support team development and performance.
- Work closely with internal departments to ensure seamless service delivery and operational alignment.
- Bachelor's degree in Hospitality, Hotel or Business Management, or more than 3 years' experience in a similar Residential operation leadership role.
- Proven experience leading a team of Residential Concierge or related role.
- Strong capability of decision-making and proven track record of results in Resident & team satisfaction and fostering a positive work environment.
- Technical skills include MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with various hotel systems including POS, PMS and CRM platforms.
- Excellent knowledge of guest related functions, guest service and local surrounding areas.
- Experience with a Residential portal platform strongly preferred.
- Excellent command of the English language with confident communication skills. A second language would be an advantage.
- Computer literate. Problem-solving and multi-tasking skills.
- All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for an Assistant Head Concierge for Residences at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Assistant Head Concierge for Residences in Westminster employer: Six Senses London
At Six Senses London, we pride ourselves on being an exceptional employer that champions sustainability, wellness, and unique experiences. Our inclusive work culture fosters personal and professional growth, empowering our team to deliver outstanding service while enjoying a supportive environment. With a focus on emotional hospitality and pioneering initiatives, we offer our employees the opportunity to thrive in a dynamic setting that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Head Concierge for Residences in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that fits you perfectly.
✨Tip Number 2
Get social! Follow Six Senses on social media and engage with their posts. This not only shows your interest but also helps you stay updated on their latest initiatives and job openings.
✨Tip Number 3
Prepare for the interview by researching the company culture and values. Be ready to discuss how your experience aligns with their commitment to sustainability, wellness, and exceptional resident experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Six Senses team.
We think you need these skills to ace Assistant Head Concierge for Residences in Westminster
Some tips for your application 🫡
Know the Brand:Before you start writing, take a moment to really understand Six Senses' vision and values. We want to see how you connect with our focus on sustainability, wellness, and creating out-of-the-ordinary experiences. Show us that you get what we're all about!
Tailor Your Application:Make sure your application reflects your unique experiences and skills that align with the Assistant Head Concierge role. Highlight your leadership experience and how you've delivered exceptional service in the past. We love seeing personalised applications that speak directly to the job!
Showcase Your Skills:Don’t forget to mention your technical skills, especially with MS Office and any hotel systems you’ve used. If you have experience with residential portals, let us know! We’re looking for someone who can hit the ground running, so make those skills shine.
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and we’ll be able to see your application in the right context. Plus, it shows you’re serious about joining our team at Six Senses!
How to prepare for a job interview at Six Senses London
✨Know the Brand Inside Out
Before your interview, dive deep into Six Senses' values and mission. Understand their focus on sustainability, wellness, and unique experiences. This will help you align your answers with their vision and show that you're genuinely interested in being part of their team.
✨Showcase Your Personal Touch
As an Assistant Head Concierge, personalisation is key. Prepare examples of how you've tailored experiences for residents or guests in the past. Highlight your ability to assess needs and provide bespoke solutions that resonate with individuals.
✨Demonstrate Leadership Skills
Be ready to discuss your experience in leading teams. Share specific instances where you've motivated your team or resolved conflicts. Emphasise your coaching style and how you foster a positive work environment, as this aligns with the role's responsibilities.
✨Prepare for Problem-Solving Scenarios
Think of potential challenges you might face in the role and how you'd handle them. Be prepared to discuss your problem-solving skills and multi-tasking abilities. This will demonstrate your readiness to manage resident concerns effectively and ensure a seamless journey.
