At a Glance
- Tasks: Engage with members, coordinate events, and ensure a welcoming community atmosphere.
- Company: Join Six Senses Place, a leader in wellness and sustainability.
- Benefits: Enjoy competitive salary, generous holiday, and exclusive hotel discounts.
- Other info: Opportunities for global career development and community volunteering.
- Why this job: Be part of a team that prioritises wellness and meaningful connections.
- Qualifications: Hospitality or business degree and experience in guest relations preferred.
The predicted salary is between 27000 - 33000 £ per year.
As Membership Coordinator at Six Senses Place, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses.
I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
- Act as a primary point of contact for members, responding promptly and professionally to inquiries, requests, and feedback.
- Assist with onboarding new members, ensuring they feel welcomed and informed about the benefits, events, and community ethos.
- Support the coordination and communication of member events, activities, and experiences.
- Build and maintain positive relationships with members, ensuring a warm, personalized, and consistent level of service.
- Maintain accurate and up-to-date member records in the CRM system (People Vine).
- Prepare reports and data summaries for the Membership Manager, including engagement metrics, renewals, and event participation.
- Process membership applications, renewals, and payments in line with policy.
- Assist in the development and distribution of membership communications and promotional materials.
- Support event logistics and ensure smooth coordination between internal teams and members.
- Attend departmental meetings and provide updates on member feedback, trends, and opportunities for improvement.
What’s in it for you?
At Six Senses, we believe in taking care of our hosts just as much as our guests.
When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:
- Competitive Salary Package
- Rewarding your talent and dedication with a salary that reflects your value.
- Up to 33 Days of Paid Holiday Per Year
- Including bank holidays, with entitlements growing the longer you stay with us.
- Global Career Development
- Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
- Hotel & Dining Discounts
- Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
- Complimentary Nights at Six Senses
- Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
- Enhanced Family Leave
- Generous and inclusive maternity, paternity, and adoption policies to support your family life.
- Comprehensive Financial Protection
- Including pension scheme, life assurance, income protection, and critical illness cover.
- Holistic Wellbeing
- Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
- Travel Season Ticket Loans
- Helping you get to work in a more affordable and sustainable way.
- Medicash Plan
- Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
- Community & Volunteering Opportunities
- Make a difference through purpose-driven initiatives and give back to the causes you care about.
- Health Assured & Wisdom App
- 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.
Qualifications
- Diploma or Bachelor’s degree in Hospitality, Business Administration, or related field.
- Minimum 1–2 years of experience in guest relations, membership services, or front-of-house operations (preferably in luxury hospitality).
- Strong interpersonal and communication skills, with a natural ability to build rapport.
- Good administrative and organizational skills, with attention to detail.
- Proficiency in MS Office (Word, Excel, Outlook, Power Point) and familiarity with CRM systems (People Vine experience is an advantage).
- Excellent spoken and written English; knowledge of additional languages is an advantage.
- Positive attitude, adaptability, and passion for wellness and sustainability.
All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Membership Coordinator at Six Senses London.
It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
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Membership Coordinator employer: Six Senses London
At Six Senses London, we pride ourselves on being an exceptional employer that prioritises the wellbeing of our hosts as much as our guests. With a generous benefits package, including up to 33 days of paid holiday, global career development opportunities, and a strong commitment to sustainability and wellness, we foster a vibrant work culture that encourages personal growth and community involvement. Join us in creating extraordinary experiences while enjoying unique perks like complimentary stays at our resorts and exclusive dining discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Membership Coordinator
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Six Senses London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Six Senses London
Don't be shy about reaching out to Six Senses London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Membership Coordinator
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Six Senses London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Six Senses London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
