At a Glance
- Tasks: Deliver exceptional service and create memorable experiences for guests at Six Senses Place.
- Company: Join a luxury hospitality brand focused on wellness and emotional hospitality.
- Benefits: Enjoy competitive pay, generous holiday, and global career development opportunities.
- Other info: Access to wellbeing activities and community volunteering opportunities.
- Why this job: Be part of a fun, quirky team that values local culture and global sensibility.
- Qualifications: Experience in luxury hotels and a passion for hospitality are essential.
The predicted salary is between 21150 - 25850 £ per year.
As a Waiter/Waitress at Six Senses Place, I fully embrace the vision of Six Senses to help people reconnect with themselves, others, and the world around them. I will bring to life our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky, and pioneering wellness. Through my presence and service, I will deliver a warm, genuine welcome and seamless arrival experience for all members, guests, residents, and hotel visitors, while supporting and collaborating with my team to consistently exceed expectations.
Duties and Responsibilities
- Take guest orders from any food & beverage outlet.
- Provide exceptional service at all times following standards and steps of service.
- Greet guests on arrival and conduct welcome and check-in procedures in an efficient and friendly manner.
- Answer outlet telephone courteously and efficiently.
- Inspect condition and cleanliness of menus and wine list, ensure designated amounts are available, and update menus or wine lists as changes occur.
- Work with an empathetic attitude and if there is any problem which cannot be handled, must contact Management.
- Check areas prior to opening to guests and ensure all areas are clean, properly equipped and in a high standard of maintenance.
- Maintain the guest recognition program, taking special care with food likes and dislikes and allergies or special dietary requests.
- Communicate guest feedback, inquiries, and comments. Follow up with management.
- Supervise the Restaurant Junior Commis team, in particular with Opening and Closing.
- Have a good knowledge of all outlet menus (food and wine) and F&B day to day activities.
- Have good knowledge of all F&B outlets opening hours.
- Maintain a high standard of personal appearance, grooming and hygiene.
- Knowledge and strict adherence to LQA standards.
What’s in it for you?
- Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
- Up to 33 Days of Paid Holiday Per Year – Including bank holidays, with entitlements growing the longer you stay with us.
- Global Career Development – Opportunities for progression and taskforce placements within Six Senses and over 6,500 IHG properties around the world.
- Hotel & Dining Discounts – Enjoy exclusive discounts for you, your family, and friends across IHG hotels and restaurants from day one.
- Complimentary Nights at Six Senses – Stay at any Six Senses Hotel or Resort on us (the number of days increase the longer you’re with us!).
- Enhanced Family Leave – Generous and inclusive maternity, paternity, and adoption policies to support your family life.
- Comprehensive Financial Protection – Including pension scheme, life assurance, income protection, and critical illness cover.
- Holistic Wellbeing– Access to a diverse and enriching calendar of wellbeing-focused activities, nurturing every aspect of mind, body, and soul.
- Travel Season Ticket Loans – Helping you get to work in a more affordable and sustainable way.
- Medicash Plan – Claim back healthcare costs and access a wide range of resources to support your physical and mental wellbeing.
- Community & Volunteering Opportunities – Make a difference through purpose-driven initiatives and give back to the causes you care about.
- Health Assured & Wisdom App – 24/7 confidential support for your mental, emotional, and financial wellbeing, plus access to exclusive perks and discounts.
Qualifications
- High school diploma or equivalent and at least 2 years’ experience in a similar operational setting. Hospitality diploma/degree from a recognized hospitality school is preferred.
- Technical skills include Advanced MS Office – Word, Excel, PowerPoint and Outlook. Familiarity with various hotel systems including MICROS/point of sell platforms.
- Knowledge of hotel policies on discounts/food promotion.
- Familiarity with Food and Beverage terminology, application, operation, wine service, costs, menu development food and hygiene codes and controlling inventory.
- Fluent in English; additional languages are preferred.
- All candidates must hold the right to work in the UK to be considered. Sponsorship is not available for this role.
The above is intended to provide an overview of the role and responsibilities for a Waiter/Waitress at Six Senses London. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.
Six Senses London is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Members Club Waiter/Waitress in London employer: Six Senses London
At Six Senses London, we pride ourselves on being an exceptional employer that champions wellness and sustainability in a vibrant work environment. Our commitment to employee growth is reflected in our comprehensive career development opportunities and competitive benefits package, ensuring that our team members thrive both personally and professionally. Join us in a location that not only values superior service but also fosters a culture of collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Members Club Waiter/Waitress in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Six Senses London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Six Senses London
Don't be shy about reaching out to Six Senses London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Members Club Waiter/Waitress in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Six Senses London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Six Senses London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
