At a Glance
- Tasks: Support guests with inquiries and ensure smooth communication at our Guest Service Centre.
- Company: Join Six Senses, a leader in wellness and sustainability in hospitality.
- Benefits: Enjoy a competitive salary, up to 33 days of paid holiday, and a supportive work environment.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Be part of a team that values emotional hospitality and unique guest experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
As Guest Service Centre Agent (Telecoms), I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties And Responsibilities:
- Answer all inquiries in an efficient and friendly manner, using guest names whenever possible and routing calls to proper extensions.
- Handle all long distance and local calls and relay messages if required.
- Accept and deliver wake-up calls, messages, and facsimiles in a timely manner.
- Assist in booking and taking requests for reservations for any hotel outlet and Experiences requests.
- Utilize and ensure proper working condition of the telephone switchboard, guest room telephones and equipment. Inform any defects of equipment or PBX system.
- Update general messages and relevant information from the guest via App for internal communication.
- Knowledge of all facilities and services offered by the hotel including all room rates, categories, as well as their location and layout, credit policy of the hotel and reservation coding.
- Knowledge and strict adherence to LQA standards.
At Six Senses, we believe in taking care of our hosts just as much as our guests. When you join our team, you'll enjoy a generous and thoughtfully designed benefits package, including:
- Competitive Salary Package – Rewarding your talent and dedication with a salary that reflects your value.
- Up to 33 Days of Paid Holiday Per Year.
Guest Service Centre Agent in London employer: Six Senses London
At Six Senses, we pride ourselves on being an exceptional employer that prioritises the well-being of our hosts as much as our guests. Located in a vibrant setting, our work culture fosters emotional hospitality and sustainability, offering employees unique opportunities for personal and professional growth. With a competitive salary, generous holiday allowance, and a commitment to pioneering wellness, joining our team means becoming part of a fun, quirky, and caring community dedicated to creating extraordinary experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Centre Agent in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Six Senses' values and mission. Understanding their focus on sustainability and wellness will help you connect your experiences to what they care about.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you articulate how your skills align with the Guest Service Centre Agent role and show off your friendly personality.
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the team, let your passion for hospitality shine through. Mention specific experiences where you've gone above and beyond for guests – it’ll make you memorable!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Guest Service Centre Agent in London
Some tips for your application 🫡
Know the Brand:Before you start writing, take a moment to really understand Six Senses' vision and values. We want to see that you get what we're all about – reconnecting people with themselves and the world around them. Show us how your values align with ours!
Be Personable:As a Guest Service Centre Agent, you'll be interacting with guests all day. Make sure your application reflects your friendly and approachable nature. Use a warm tone and don’t shy away from showing your personality – we love a bit of quirkiness!
Highlight Relevant Experience:When detailing your experience, focus on roles where you've provided excellent customer service or handled inquiries. We want to see how you've made guests feel special in the past, so share those stories that showcase your skills!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen to join the Six Senses family!
How to prepare for a job interview at Six Senses London
✨Know the Company Inside Out
Before your interview, dive deep into Six Senses' values and mission. Understand their focus on sustainability, wellness, and unique experiences. This will not only help you answer questions but also show your genuine interest in the company.
✨Practice Your Communication Skills
As a Guest Service Centre Agent, communication is key. Practise answering common interview questions clearly and confidently. Use friendly language and remember to incorporate guest names in your responses to reflect the role's requirements.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you handled inquiries or resolved issues efficiently. Be ready to discuss how you would manage calls and requests, demonstrating your ability to think on your feet and provide excellent service.
✨Familiarise Yourself with the Role's Responsibilities
Review the job description thoroughly and prepare to discuss how your skills align with the duties listed. Highlight your knowledge of hotel services, reservation systems, and any relevant experience that showcases your readiness for the role.
