At a Glance
- Tasks: Welcome guests and ensure their stay is unforgettable with personalised service.
- Company: Join Six Senses, a leader in wellness and sustainability.
- Benefits: Enjoy competitive pay, wellness perks, and a fun work environment.
- Other info: Dynamic role with opportunities for growth in the hospitality industry.
- Why this job: Be part of a team that creates unique experiences and fosters connections.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 30000 - 32450 £ per year.
As Guest Experience Agent, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.
Duties and Responsibilities
- Greet guests on arrival and conduct check-in and registration procedures in an efficient and friendly manner.
- Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly.
- Maintain a balanced bank assigned by the hotel.
- Make changes and exchange foreign currency.
- Reconcile all transactions at the close of each shift.
- Prepare all arrival amenities such as welcome letter, cold/warm towels and welcome drinks.
- Maintain and update guest history files and disbursement of relevant information ensuring guest requests and preferences are implemented whenever possible.
Guest Experience Agent employer: Six Senses London
At Six Senses, we pride ourselves on being an exceptional employer that fosters a vibrant work culture centred around sustainability, wellness, and emotional hospitality. Our Guest Experience Agents play a crucial role in creating memorable experiences for our guests while enjoying opportunities for personal growth and development in a supportive environment. Located in a stunning setting, our team benefits from unique perks that enhance both their professional journey and personal well-being.
